Practice Coordinator

One Medical•Dallas, TX

14d•Onsite

About The Position

One Medical is seeking a Practice Coordinator to lead onsite practice operations and support team members in delivering a high-quality patient experience. The coordinator is the practice team’s subject matter expert on workflows and processes and serves as its main point of contact for daily clinical operational oversight. Under the direction of the Operations Manager, the role motivates, supports, directs, and coaches teammates to maintain consistent performance and navigate change and growth. The position emphasizes customer service, administrative support, nuanced patient communication, and open communication among team members. The Practice Coordinator helps ensure operational excellence through active daily management, scheduling, inventory and facilities management, and adherence to standard work. The role also supports patient safety, quality outcomes, regulatory compliance, population health initiatives, and the financial health of the practice. Patient-facing and front-of-house work includes managing the in-office experience, check-in and check-out, insurance verification, scheduling, and related administrative tasks. Clinical duties may include venipuncture and assisting with or performing extended-scope procedures. This is an in-person, full-time role based at One Medical’s office in Dallas, Texas. It is 40 hours per week, with 8-hour shifts generally scheduled Monday through Friday between 7:00 a.m. and 6:00 p.m.

Requirements

At least 1 year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare.
Proven ability to foster strong, collaborative team dynamics and a supportive, engaged team culture.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
Strong written and verbal communication skills.
Successful completion of One Medical clinical training and state-required education and/or certifications within the first six months of employment; One Medical sponsors this training.
Ability to work in person at the Dallas, Texas office, 40 hours per week, with 8-hour shifts generally Monday through Friday between 7:00 a.m. and 6:00 p.m.

Nice To Haves

Relevant experience as a Medical Assistant or Phlebotomist; applicants without this experience are encouraged to apply, and training is provided.
A proven track record of leading successful change-management and process-improvement efforts.
Healthcare experience and a solid understanding of billing and insurance.

Responsibilities

Ensure operational readiness through regular team check-ins, staffing reviews, task-queue monitoring, adherence to standard work, and end-of-month operations, including publishing administrative and clinical shift schedules.
Train, coach, and mentor team members, provide team support and recognition, and help maintain a supportive and engaged team culture.
Drive performance improvement through active daily management, facilitating office huddles, and monitoring performance metrics.
Manage inventory by ordering and receiving supplies, tracking expiration dates, minimizing waste, and completing counts.
Support the practice’s financial health by reviewing the office budget and managing copays and revenue-cycle activities.
Own and monitor Net Promoter Score (NPS) responses and respond to service-recovery cases, escalating them to the Operations Manager as needed.
Partner with Clinical Leadership and the Operations Manager to support quality health outcomes, patient safety, regulatory compliance, and improvement initiatives for population health.
Provide a positive in-office patient experience through patient intake, same-day schedule management, appropriate follow-up scheduling, and knowledge of billing and insurance.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Perform opening and closing duties and daily office upkeep as required, including maintaining patient- and employee-facing spaces, restocking supplies, and organization.
Support facility, security, and IT requests as encountered.
Use the C-I-CARE communication framework in patient interactions.
Depending on clinical duties, provide venipuncture services and perform or assist with non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.