Practice Coordinator

One Medical•West Hartford, CT

4d•Onsite

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable through in-office and virtual care, on-site labs, and preventive, chronic, and acute care programs. One Medical joined Amazon in February 2023 and is continuing to expand its healthcare services. The Practice Coordinator is the onsite lead who supports the practice team in delivering high-quality patient care and a positive patient experience. The role oversees daily clinical operations and helps ensure operational excellence, including staffing and scheduling, inventory, facilities, and adherence to workflows and standard processes. Under the direction of the Operations Manager, the coordinator motivates, coaches, and supports team members and helps the practice maintain consistent performance through change and growth. The position combines team leadership and operational responsibilities with patient-facing administrative work. It includes front-of-house duties such as check-in and check-out, insurance verification, patient intake, schedule management, and billing-related support. Clinical duties may include venipuncture and extended-scope tasks such as specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs. This is a full-time, 40-hour-per-week, in-person role at offices in West Hartford and Glastonbury, Connecticut. The stated hourly range is $28–$31, based on a standard full-time schedule.

Requirements

At least 1 year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare.
Proven ability to foster strong, collaborative team dynamics and a supportive, engaged team culture.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
Strong written and verbal communication skills.

Nice To Haves

Relevant experience as a Medical Assistant or Phlebotomist; candidates without this experience are encouraged to apply.
A proven track record of leading successful change-management and process-improvement efforts.
Healthcare experience and a solid understanding of billing and insurance.

Responsibilities

Ensure operational readiness through regular team check-ins, staffing reviews, task-queue monitoring, adherence to standard work, and monthly operations such as publishing administrative and clinical shift schedules.
Train, coach, mentor, and recognize team members; provide team support and leadership.
Drive performance improvement through active daily management, office huddles, and performance-metric monitoring.
Manage inventory, including ordering and receiving supplies, tracking expiration dates, minimizing waste, and completing counts.
Support the practice’s financial health through office budget review and management of copays and revenue cycle.
Monitor and own Net Promoter Score responses, respond to service-recovery cases, and escalate issues to the Operations Manager as needed.
Partner with Clinical Leadership and the Operations Manager to support quality outcomes, patient safety, regulatory compliance, and population-health improvement initiatives.
Use the C-I-CARE communication framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, and billing and insurance knowledge.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking and organizing supplies, and supporting facility, security, and IT requests.
May provide venipuncture services and perform or assist with extended-scope clinical duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.