Practice Coordinator - Miami

The job overview for this role is that it is a full-time position as a Practice Coordinator at Kindbody's Miami Clinic. The Practice Coordinator will be responsible for front desk duties, including greeting patients, checking them in and out, and maintaining the cleanliness of the reception area. They will also handle scheduling and billing tasks, manage customer communication, and assist with general administrative duties. The ideal candidate will have 2+ years of administrative or receptionist experience, be fluent in Spanish, and have a passion for women's health.

• Greet patients with a warm and friendly welcome
• Check patients in and out through the EMR calendar
• Ensure all patients have an intake form and insurance information on file prior to appointment starting
• Serve complimentary beverages to guests and hang belongings in the closet
• Maintain clinic reception and lobby cleanliness
• Restock retail displays and maintain display cleanliness
• Assist with merchandising and inventory projects
• Provide exceptional service representative of Kindbody
• Oversee clinic schedule and calendar, assist with booking and rescheduling patients
• Troubleshoot any scheduling issues and make changes to the patient portal when needed
• Elevate scheduling concerns to the clinical team when necessary
• Handle all customer billing and insurance questions, including accepting payments, processing refunds, and submitting insurance claims
• Maintain the highest degree of ethics when handling patient payments and bill processing
• Manage inbound customer communication (phone, email, and chat) and ensure all messages are answered in a timely fashion
• Manage clinic supply inventory and communicate needs to HQ
• Maintain clear communication with HQ about overall shop operations
• Manage event preparation and set up on an as-needed basis
• Sell packages, products, and memberships
• Other duties and projects as assigned

• 2+ years of administrative or receptionist experience in a fast-paced, customer-focused environment, medical office is a plus
• Fluent in Spanish
• A passion for women's health, fertility is a plus
• Strong communication skills & a team player
• Willingness to be flexible, roll with the punches, multi-task, and troubleshoot problems
• Detail-oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism
• Experience in handling medical and insurance billing is a nice-to-have
• Desire to be actively involved in events is a nice-to-have
• Experience in front desk sales is a nice-to-have

• Paid vacation and sick time
• Paid time off to vote
• Medical, dental, and vision insurance
• FSA + HSA options
• Company-paid life insurance
• Short Term + Long Term Disability options
• Paid Parental Leave (up to 12 weeks fully paid dependent on years of service)
• 401k plans
• Monthly guided meditation
• Two free cycles of IVF/IUI or egg freezing
• Free egg storage for as long as you are employed
• Additional benefits such as paid holidays, commuter transit benefits, job training & development opportunities, social events, and wellness programming are also available.