Practice Coordinator- Austin

The role of Practice Coordinator at Kindbody is a full-time position based in Austin, TX. Reporting to the Practice Manager, the Practice Coordinator will be responsible for various administrative tasks, including front desk duties, scheduling and billing, and general administrative duties. The ideal candidate should have at least 2 years of administrative or receptionist experience in a fast-paced, customer-focused environment. Strong communication skills, attention to detail, and a passion for women's health are also desired. Kindbody offers a range of perks and benefits to its employees, including health and wellness benefits, paid time off, and fertility care benefits.

• Greet patients with a warm and friendly welcome
• Check patients in and out through our EMR calendar
• Ensure all patients have an intake form & insurance information on file prior to appointment starting
• Serve complimentary beverages to our guests & hang belongings in closet
• Maintain clinic reception and lobby cleanliness
• Restock retail displays and maintain display cleanliness
• Merchandising and inventory projects as assigned
• Provide exceptional service representative of Kindbody
• Oversee clinic schedule and calendar -- assist with booking and rescheduling patients
• Troubleshoot any scheduling issues and make changes to the patient portal when needed
• Elevate scheduling concerns to clinical team when necessary
• Handle all customer billing & insurance questions including, but not limited to accepting payments, refunds processing, and insurance claims submissions
• Maintain the highest degree of ethics when handling patient payments and bill processing
• Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
• Manage clinic supply inventory and communicate needs to HQ
• Maintain clear communication with HQ about overall shop operations
• Manage event preparation & set up on an as needed basis
• Sell packages, products, and memberships
• Other duties and projects as assigned

• 2+ years of administrative or receptionist experience in a fast-paced, customer-focused environment, medical office is a plus
• A passion for women's health, fertility is a plus
• Strong communication skills & a team player
• Willingness to be flexible, roll with the punches, multi-task, and troubleshoot problems
• Detail-oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism
• Experience in handling medical and insurance billing is a nice-to-have
• Desire to be actively involved in events is a nice-to-have
• Experience in front desk sales is a nice-to-have

• Paid vacation and sick time
• Paid time off to vote
• Medical, dental, and vision insurance
• FSA + HSA options
• Company-paid life insurance
• Short Term + Long Term Disability options
• Paid Parental Leave (up to 12 weeks fully paid dependent on years of service)
• 401k plans
• Monthly guided meditation
• Two free cycles of IVF/IUI or egg freezing
• Free egg storage for as long as you are employed
• Paid holidays
• Commuter transit benefits
• Job training & development opportunities
• Social events
• Wellness programming