Practice Coordinator -Hoffman Estates

The job overview for this role is that it is a full-time position as a Practice Coordinator at Kindbody's Hoffman Estates Clinic. The Practice Coordinator will report to the Practice Manager and will be responsible for front desk duties, scheduling and billing tasks, general administrative duties, and providing exceptional customer service. The ideal candidate should have 2+ years of administrative or receptionist experience, strong communication skills, be detail-oriented, and have a passion for women's health. Kindbody offers a range of health and wellness benefits to its employees.

• Greet patients with a warm and friendly welcome
• Check patients in and out through our EMR calendar
• Ensure all patients have an intake form & insurance information on file prior to appointment starting
• Serve complimentary beverages to our guests & hang belongings in closet
• Maintain clinic reception and lobby cleanliness
• Restock retail displays and maintain display cleanliness
• Merchandising and inventory projects as assigned
• Provide exceptional service representative of Kindbody
• Oversee clinic schedule and calendar -- assist with booking and rescheduling patients
• Troubleshoot any scheduling issues and make changes to the patient portal when needed
• Elevate scheduling concerns to clinical team when necessary
• Handle all customer billing & insurance questions including, but not limited to accepting payments, refunds processing, and insurance claims submissions
• Maintain the highest degree of ethics when handling patient payments and bill processing
• Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
• Manage clinic supply inventory and communicate needs to HQ
• Maintain clear communication with HQ about overall shop operations
• Manage event preparation & set up on an as needed basis
• Sell packages, products, and memberships
• Other duties and projects as assigned

• 2+ years of administrative or receptionist experience in a fast-paced, customer focused environment, medical office is a plus
• A passion for women's health, fertility is a plus
• Strong communication skills & a team player
• Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
• Detail oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism
• Experience in handling medical and insurance billing is a nice to have
• Desire to be actively involved in events is a nice to have
• Experience in front desk sales is a nice to have

• Paid vacation and sick time
• Paid time off to vote
• Medical, dental, and vision insurance
• FSA + HSA options
• Company-paid life insurance
• Short Term + Long Term Disability options
• Paid Parental Leave (up to 12 weeks fully paid dependent on years of service)
• 401k plans
• Monthly guided meditation
• Two free cycles of IVF/IUI or egg freezing
• Free egg storage for as long as you are employed
• Paid holidays (additional benefit)
• Commuter transit benefits (additional benefit)
• Job training & development opportunities (additional benefit)
• Social events (additional benefit)
• Wellness programming (additional benefit)