Practice Coordinator -Crest Hill

The job overview for this role is that it is a full-time position as a Practice Coordinator at Kindbody's Crest Hill Clinic. The Practice Coordinator will be responsible for front desk duties, including greeting patients, checking them in and out, and maintaining the cleanliness of the reception area. They will also handle scheduling and billing tasks, manage customer communication, and assist with general administrative duties. The ideal candidate will have 2+ years of administrative or receptionist experience, strong communication skills, and a passion for women's health.

• Greet patients with a warm and friendly welcome
• Check patients in and out through our EMR calendar
• Ensure all patients have an intake form & insurance information on file prior to appointment starting
• Serve complimentary beverages to guests & hang belongings in closet
• Maintain clinic reception and lobby cleanliness
• Restock retail displays and maintain display cleanliness
• Merchandising and inventory projects as assigned
• Provide exceptional service representative of Kindbody
• Oversee clinic schedule and calendar -- assist with booking and rescheduling patients
• Troubleshoot any scheduling issues and make changes to the patient portal when needed
• Elevate scheduling concerns to clinical team when necessary
• Handle all customer billing & insurance questions including accepting payments, refunds processing, and insurance claims submissions
• Maintain the highest degree of ethics when handling patient payments and bill processing
• Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
• Manage clinic supply inventory and communicate needs to HQ
• Maintain clear communication with HQ about overall shop operations
• Manage event preparation & set up on an as-needed basis
• Sell packages, products, and memberships
• Other duties and projects as assigned

• 2+ years of administrative or receptionist experience in a fast-paced, customer-focused environment (medical office experience is a plus)
• Passion for women's health and fertility (a plus)
• Strong communication skills and ability to work well in a team
• Flexibility, multitasking, and problem-solving abilities
• Detail-oriented with strong organizational skills
• Excellent customer service skills and professionalism
• Experience in handling medical and insurance billing (nice to have)
• Desire to be actively involved in events (nice to have)
• Experience in front desk sales (nice to have)

• Paid vacation and sick time
• Paid time off to vote
• Medical, dental, and vision insurance
• FSA + HSA options
• Company-paid life insurance
• Short Term + Long Term Disability options
• Paid Parental Leave (up to 12 weeks fully paid dependent on years of service)
• 401k plans
• Monthly guided meditation
• Two free cycles of IVF/IUI or egg freezing
• Free egg storage for as long as you are employed
• Additional benefits such as paid holidays, commuter transit benefits, job training & development opportunities, social events, and wellness programming are also available.