Practice Assistant (Float)

Geode Health•Buffalo Grove, IL

22h•$20 - $23•Onsite

About The Position

Geode Health is seeking a full-time Practice Assistant to float among its Buffalo Grove, Glenview, Libertyville, Park Ridge, and Skokie offices. The Practice Assistant is a key member of the office and an important first point of contact for patients. This multi-skilled role supports the administrative and clinical operations of a fast-paced outpatient mental health practice, helping create a seamless experience for patients and providers. The position manages front-office activities, supports providers, coordinates patient needs, and helps ensure efficient office operations. The role is suited to someone passionate about making mental healthcare more accessible, affordable, and effective.

Requirements

Excellent communication, customer service, and computer skills.
Comfort and ease answering the phone; serving the existing patient population by phone is a firm expectation.
Self-starter with strong time-management skills and the ability to take ownership in a fast-paced environment.
Comfortable learning new technology platforms and systems.
Organized, dependable, flexible, team-oriented, and willing to take on tasks wherever needed.
Passion for improving the mental healthcare experience.
Associate or bachelor's degree preferred.

Nice To Haves

At least 1 year of medical office or healthcare experience preferred.
Mental health or outpatient clinical experience preferred.
Associate or bachelor's degree preferred.

Responsibilities

Welcome patients and provide warm, responsive, compassionate customer service as their first point of contact.
Respond to patient questions, concerns, and requests in person, by phone, text, email, and through the Athena EMR.
Help create a positive environment that allows providers to focus on delivering high-quality patient care; support the office's patient-experience goals measured through NPS.
Manage daily schedules, appointment confirmations, cancellations, and waitlists to optimize provider schedules and reduce no-shows.
Support appointment check-in and check-out and ensure patients are prepared for visits.
Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
Support communication between patients, providers, and the practice team.
Maintain accurate and secure patient records and support efficient office workflows.
Assist providers and clinical staff with administrative needs and support day-to-day clinical and administrative operations.
Collect and accurately document payments, including copays, coinsurance, outstanding balances, and other patient payments, according to established policies.
Assist patients with questions about payments and available financial options.
Maintain patient confidentiality and comply with HIPAA, organizational policies, and professional standards.
Follow safety and emergency procedures, including assisting during crisis situations.
Complete other responsibilities as assigned by the supervisor.