Practice Assistant (Float)
About The Position
Geode Health is hiring a full-time Practice Assistant float to cover its Athens and Lawrenceville offices. This patient-facing role supports the administrative and clinical operations of a fast-paced outpatient mental health practice. The Practice Assistant is an important first point of contact for patients and helps create a seamless experience for patients and providers by managing front-office activities, supporting providers, coordinating patient needs, and helping the office operate efficiently. The role calls for a strong commitment to Geode Health’s mission to make mental healthcare more accessible, affordable, and effective.
Requirements
- Excellent communication, customer service, and computer skills.
- Comfort and ease answering the phone; this is a firm expectation.
- Strong time-management skills and the ability to take ownership in a fast-paced environment.
- Ability to learn new technology platforms and systems.
- Organized, dependable, flexible, and team-oriented, with willingness to take on tasks wherever needed.
Nice To Haves
- At least 1 year of medical office or healthcare experience.
- Mental health or outpatient clinical experience.
- Associate or bachelor’s degree.
Responsibilities
- Welcome patients as a first point of contact and provide warm, responsive, compassionate customer service.
- Respond to patient questions, concerns, and requests in person, by phone, text, through the Athena EMR, and electronically.
- Help create a positive office environment that enables providers to focus on patient care.
- Manage daily schedules, appointment confirmations, cancellations, and waitlists to optimize provider schedules and reduce no-shows.
- Support patient check-in and check-out and ensure patients are prepared for visits.
- Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
- Support communication between patients, providers, and the practice team.
- Maintain accurate, secure patient records and support efficient office workflows.
- Assist providers and clinical staff with administrative needs and support daily clinical and administrative workflows.
- Collect payments for services and accurately document copays, coinsurance, outstanding balances, and other patient payments.
- Support collection of patient financial obligations according to established policies and assist patients with payment questions and available financial options.
- Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
- Follow established safety and emergency procedures, including assisting during crisis situations.
- Complete other responsibilities as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
