Practice Assistant - Co-op

Beth Israel Lahey Health•Brookline, MA

About The Position

The Practice Assistant performs a variety of clerical support functions to help reduce the practice’s administrative workload. The position supports department operations by completing clerical tasks accurately and efficiently, following clear guidance, policies, and procedures. Duties may include retrieving and documenting information from computer systems, collecting information from patients and others, managing mail and records, scanning and faxing documents, preparing materials, entering data in limited fields, organizing storage and filing areas, and providing backup phone coverage. The work location may vary based on business needs, and the schedule is based on business needs. The position does not supervise others. The role is identified as a co-op.

Requirements

High school diploma or equivalent preferred.
Clerical experience preferred.
Ability to read, write, and communicate effectively in English with patients, visitors, and hospital team members is required when interacting with people or answering phones.

Nice To Haves

Familiarity with alphabetical filing systems.
Familiarity with office equipment.

Responsibilities

Perform clerical duties according to guidance, policies, and procedures.
Reference information in databases or computer systems and document or communicate it as appropriate.
Collect specific information from patients and others.
Sort and distribute mail.
Sort and file records and files.
Scan and fax documents.
Copy and collate materials.
Pull records and files.
Enter specific data in limited fields.
Clean and organize storage areas and filing cabinets.
Pack files and document their contents for long-term storage.
Provide backup phone coverage, answer calls politely and courteously, direct calls as appropriate, and answer basic, repetitive questions.