Practice Assistant (Elmhurst, IL)
About The Position
Geode Health is seeking a Practice Assistant for its Elmhurst, Illinois office. The Practice Assistant is a key member of the office and an important first point of contact for patients. This multi-skilled role supports the administrative and clinical operations of a fast-paced outpatient mental health practice, helping provide a seamless experience for patients and providers. The position manages front-office activities, supports providers, coordinates patient needs, and helps ensure the office operates efficiently while advancing Geode Health’s mission to make mental healthcare more accessible, affordable, and effective. The Practice Assistant welcomes patients and provides compassionate customer service; responds to questions and requests in person and through phone, text, email, and the Athena EMR; manages schedules, confirmations, cancellations, and waitlists; and supports check-in and check-out. The role also coordinates intake, referrals, authorizations, forms, and follow-up; maintains secure and accurate patient records; supports providers and clinical staff with administrative work; and assists with office workflows. The position collects and documents patient payments, including copays, coinsurance, and outstanding balances, and helps patients understand payment questions and available financial options. The Practice Assistant must maintain confidentiality and comply with HIPAA, organizational policies, professional standards, and safety and emergency procedures, including assisting during crisis situations. Other responsibilities may be assigned by the supervisor.
Requirements
- Excellent communication, customer service, and computer skills.
- Comfort and ease answering the phone; serving the existing patient population by phone is a firm expectation.
- A self-starter and go-getter with strong time-management skills.
- Comfort learning new technology platforms and systems.
Nice To Haves
- At least one year of medical office or healthcare experience.
- Mental health or outpatient clinical experience.
- An associate or bachelor's degree.
- Passion for improving the mental healthcare experience.
- Organization, dependability, and ability to take ownership in a fast-paced environment.
- Strong communication and ability to work well with patients, providers, and team members.
- Flexibility, a team-oriented approach, and willingness to take on tasks wherever needed.
Responsibilities
- Welcome patients as a first point of contact and provide warm, responsive, compassionate customer service.
- Respond to patient questions, concerns, and requests in person, by phone, text, email, and through the Athena EMR.
- Help create a positive environment that allows providers to focus on delivering high-quality patient care.
- Manage daily schedules, appointment confirmations, cancellations, and waitlists to optimize provider schedules and reduce no-shows.
- Support appointment check-in and check-out and ensure patients are prepared for visits.
- Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
- Support communication among patients, providers, and the practice team.
- Maintain accurate, secure patient records and support efficient office workflows.
- Assist providers and clinical staff with administrative needs and day-to-day clinical and administrative workflows.
- Collect and accurately document copays, coinsurance, outstanding balances, and other patient payments.
- Support collection of patient financial obligations according to established policies and assist with payment questions and available financial options.
- Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
- Follow established safety and emergency procedures, including assisting during crisis situations.
- Complete other responsibilities as assigned by the supervisor.
Benefits
- Competitive compensation
- Flexible schedule
- In-person and virtual patient visits
- Comprehensive administrative support, including front office, accounting, finance, payroll, and HR
- Professional development opportunities
- Clinical community, support, and leadership
- Medical, dental, and vision benefits
- Life insurance
- Short- and long-term disability
- Paid vacation and holidays
- Matching 401(k) plan
- State-of-the-art technology
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
