Practice Assistant (Elmhurst, IL)

Geode Health of Texas•Elmhurst, IL

1d•Onsite

About The Position

Geode Health is seeking a Practice Assistant for its Elmhurst, Illinois office. The Practice Assistant is a key member of a fast-paced outpatient mental health practice and serves as an important first point of contact for patients. This multi-skilled role supports administrative and clinical operations, helps create a seamless experience for patients and providers, and helps ensure the office operates efficiently. The role is suited to someone passionate about making mental healthcare more accessible, affordable, and effective. The Practice Assistant manages front-office activities, supports providers, coordinates patient needs, and contributes to a welcoming and comforting environment. The role includes communicating with patients through in-person interactions, phone, text, email, and the Athena EMR; managing appointments and schedules; coordinating intake and follow-up; maintaining accurate and secure records; and collecting and documenting payments. The Practice Assistant also follows HIPAA and organizational policies, complies with safety procedures, and may assist during crisis situations.

Requirements

Excellent communication, customer service, and computer skills.
Comfort and ease answering the phone; this is a firm expectation.
Ability to learn new technology platforms and systems.
Organized, dependable, and able to take ownership in a fast-paced environment.
Strong time-management skills.
Self-starter with a go-getter attitude.
Flexible, team-oriented, and willing to take on tasks wherever needed.

Nice To Haves

At least 1 year of medical office or healthcare experience.
Mental health or outpatient clinical experience.
Associate or bachelor's degree.

Responsibilities

Welcome patients and provide warm, responsive, compassionate customer service as a first point of contact.
Respond to patient questions, concerns, and requests in person, by phone, text, email, and through the Athena EMR.
Help create a positive environment that allows providers to focus on patient care.
Manage daily schedules, appointment confirmations, cancellations, and waitlists to optimize provider schedules and reduce no-shows.
Support appointment check-in and check-out and help ensure patients are prepared for visits.
Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
Support communication between patients, providers, and the practice team.
Maintain accurate, secure patient records and support efficient office workflows.
Assist providers and clinical staff with administrative needs and day-to-day clinical and administrative workflows.
Collect payment for services and accurately document co-pays, coinsurance, outstanding balances, and other patient payments.
Support collection of patient financial obligations in accordance with established policies and assist with payment and financial-options questions.
Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
Follow safety and emergency procedures, including assisting during crisis situations.
Complete other responsibilities as assigned by the supervisor.