Practice Administrator - Emergency Medicine

MedAmerica • Panama City, FL

2d

About The Position

The Practice Administrator provides direct business operations support to medical directors, site physician partners, advanced providers, and scribe employees when applicable. The role serves as the operational administrator for site Vituity leadership and as the practice’s interface with the hospital and community. It is also the front-line liaison between the provider team and hospital executives, nursing leadership and staff, and Vituity support teams.

The administrator provides executive and financial support to site leadership, manages office operations and Vituity and hospital systems, and coordinates schedules, recruiting, onboarding, credentialing, compliance, human resources matters, and site operational programs. Depending on the practice, the role may support patient census and multidisciplinary rounds, medical records and revenue-cycle submissions, billing and documentation compliance, and provider legal processes. The position is based at Ascension Sacred Heart Bay in Panama City, Florida.

Requirements

• Two to three years of experience in an office or healthcare setting.
• Intermediate to advanced skills in MS Excel, Word, PowerPoint, and Outlook.
• Strong consultation skills and the ability to seek out information.
• Strong work ethic, organizational skills, and interpersonal skills.
• Ability to prioritize and work in a stressful environment.
• Ability to work independently, stay motivated, and meet deadlines.
• Effective verbal and written communication skills.
• Ability to create a positive environment, understand client/customer relationships, and promote Vituity’s positive image.
• Ability to understand and apply information management principles, interpret data analysis, and use continuous quality improvement tools and methodologies.
• Flexibility, cooperation, and willingness to participate in cross-organizational performance improvement activities.
• Proficiency using office equipment and automated systems, applications, and software.
• Ability to establish and maintain effective working relationships.
• Ability to read, understand, and communicate in English sufficiently to perform the position’s duties.
• Ability to evaluate and convey information in legible reports to Human Resources, Finance, and Executive groups.

Nice To Haves

• Associate or Bachelor’s degree in Business Administration, Human Resources, or a related field.
• Experience working in healthcare.
• Knowledge of healthcare and medical terminology.
• Knowledge of general Human Resources principles.
• Knowledge of federal, state, and county agencies that regulate the healthcare industry.

Responsibilities

• Serve as the operational administrator for site Vituity leadership and the practice’s interface with the hospital and community.
• Act as the front-line liaison for providers with hospital C-suite leaders, nursing leadership and staff, and Vituity support teams.
• Provide executive support to the site medical director and site management team to meet contract expectations.
• Support site financial operations, including contract stipends, expense reimbursements, and payroll timecards.
• Act as the super user for Vituity software applications and a point person for hospital software and hardware systems.
• When applicable, support providers involved in criminal or civil disputes by receiving and routing subpoenas, scheduling depositions and trial testimony, developing a provider fee schedule, and involving the malpractice carrier as appropriate.
• Manage office operations, including meetings, office systems, supplies, site events, and customer service.
• When applicable, facilitate daily patient census activities and attend multidisciplinary rounds.
• When applicable, manage site clinical schedules to ensure adequate coverage and uninterrupted patient care.
• Collect, track, and analyze site financial and operational data.
• Manage site operational programs as needed, including operations meetings, patient experience, quality and performance improvement, advanced provider and/or scribe programs, and student or resident rotations.
• Ensure recruiting and onboarding are completed for new providers and employees, as well as locums, reservists, residents, and students as applicable.
• Ensure licensed providers complete recredentialing on time and meet Vituity and hospital Medical Staff Office licensing, certificate, and credential requirements.
• Ensure site partners and employees comply with Vituity and hospital programs, mandated training, and requests.
• Serve as the point person for Vituity People Operations (Human Resources), maintaining an accurate site roster and supporting compliance with employment law and Vituity policies.
• Develop and maintain site orientation checklists and manuals.
• Work with the Medical Director and Site Management Team to develop and maintain site practice policies and procedures.
• When applicable, manage medical records and timely data submissions to Revenue Cycle Management, and ensure appropriate charge capture in the designated system.
• Support billing and documentation compliance by completing site WIP/TAD lists, answering routine provider questions, and scheduling, hosting, or participating in monthly meetings with the Revenue Cycle Management billing team.
• Ensure completion of required forms and requests, including death certificates, physician office requests, applicable workers’ compensation and motor vehicle reporting, and pharmacy requests.

Benefits

• Superior health plan options.
• Dental, vision, HSA/FSA, life, and AD&D coverage.
• 401(k) retirement savings plan with a $1.20 match for every dollar contributed, up to 6%, plus discretionary profit-sharing contributions; profit-sharing eligibility begins in January following 18 months of service.
• Generous paid time off starting at three to four weeks annually.
• Student loan refinancing discounts.
• Professional and career development program.
• Employee assistance program and travel assistance.
• Wellness program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed