PRACTICE ADMINISTRATOR - Primary Cares

Augusta Health•Fishersville, VA

2d•$85,238 - $143,541•Hybrid

About The Position

As a member of the management team responsible for the Primary Care Service Line, the Practice Administrator reports to the Primary Care Director and is assigned several AMG provider practices. Responsibilities include planning, organizing, delegating, coordinating, and controlling the operations of all assigned practices. The Practice Administrator works collaboratively with medical office managers and providers to ensure the efficient and effective daily operation of the practices, including supervision and evaluation of practice staff and operations, budget management and financial oversight, and business process analysis and redesign. This role develops business plans and financial proformas to evaluate growth opportunities, and provides expertise in front-end revenue cycle processes, practice performance analytics, patient throughput, quantitative analysis, and practice start-up. The Practice Administrator builds working environments that support a culture where physicians, advanced practice providers, leaders, and staff desire to devote their careers.

Requirements

Bachelor’s Degree in relevant field required
Four Years Healthcare experience, including one year supervisory or lead experience required

Nice To Haves

Master’s degree in healthcare or business administration preferred
Two years of management experience in a physician practice or ambulatory care setting within a hospital system preferred.

Responsibilities

Directly responsible for the overall operations at assigned practices including: directing the daily clinical and business operations, developing, leading, and implementing short and long-term strategic plans, implementing solutions to office processes, implementing and evaluating marketing and business development activities.
Management of operations includes, but not limited to analyzing access and patient throughput, improving customer satisfaction, productivity analysis and efficiency studies, human resource management and development.
Meets/exceeds performance in assigned practices related to AMG and organizational goals. Meets key performance indicator metrics.
Prioritizes, makes decisions and establishes clear performance expectations for staff.
Responsible for financial viability of the AMG practices as assigned, including monitoring progress against budget, planning and implementing capital expenditures, following progress of business office, planning and maintaining operating budget on a practice-by-practice level, and monitoring provider progress on the compensation plan.
Serves as partner to providers in assigned practices and liaison between providers and AMG administration.
Prepares short and long-term marketing, community outreach and practice development/performance plans. Monitors progress and adjust plans as needed.
Ensures providers at assigned practices understand their obligations as specified by their agreements with AMG, in compliance with AMG policies and procedures, and in support of AMG goals.
Applies process improvement methodologies such as LEAN, DMAIC, process mapping and value-stream mapping to design process improvements studies throughout AMG.
Supports clinical and office staff in upholding clinical quality in practice.
Facilitates monthly provider meetings within assigned practices.
Acts as resource for committees and task forces throughout AH as needed.
Demonstrates the AMG Leadership Competencies.
Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility.
Identifies potential risk areas within area of responsibility and for supporting the problem resolution process.
Maintains records of compliance activities and reports compliance activities to the Compliance office.
Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, employee/patient/visitor injuries or accidents, or other safety issues to supervisor or Compliance Office.
Provides excellent service routinely in interactions with all customers, i.e., coworkers, patients, visitors, physicians, volunteers, etc.
Performs other duties and responsibilities as required.
Provides leadership support across multiple off-campus clinic locations, requiring routine travel between assigned locations to support operational and business needs.