PPU Cashier Supervisor

City of New York•New York, NY

7d•$61,656 - $70,904

About The Position

The City of New York’s Office of Administrative Trials and Hearings (OATH) is the nation’s largest administrative tribunal, holding more than 250,000 trials and hearings a year. It adjudicates matters filed by City agencies, boards, and commissions, and also houses the Center for Creative Conflict Resolution and the Administrative Judicial Institute. OATH’s Clerk’s Office is seeking a Principal Administrative Associate to supervise the Cashier Unit under the direction of the Penalty Processing Unit Manager. The role processes payments and summons information, reconciles receipts, maintains documentation and reporting, responds to inquiries, and helps ensure the unit’s work is completed accurately and on time. Applicants must currently be serving as a permanent Principal Administrative Associate with the City of New York or have taken the exam and be reachable on the certificate list.

Requirements

Must currently be serving as a permanent Principal Administrative Associate with the City of New York or have taken the exam and be reachable on the certificate list.
Qualify through one of the specified education and experience pathways: a bachelor's degree and two years of satisfactory full-time progressively responsible clerical/administrative experience, including one year in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; an associate degree or 60 college credits and three years of such experience, including one year of the specified administrative supervisory experience; a high school diploma or equivalent and four years of such experience, including one year of the specified administrative supervisory experience; or equivalent education and/or experience, with the one year of administrative or supervisory experience still required.
Education above high school may substitute for general clerical/administrative experience at 30 college credits for six months of experience, up to a maximum of three years; it cannot substitute for the required year of administrative or supervisory experience.

Responsibilities

Answer customer questions about account status, acceptable payment methods, and related issues.
Process checks, money orders, and credit/debit card payments received at the Cashier Windows.
Enter updated summonses and fees into the automated system.
Handle large amounts of money and reconcile payments with transaction receipts at the end of each shift.
Assist with processing cases efficiently and perform related clerical duties.
Record and reconcile daily lockbox receipts.
Review and confirm that documentation is complete and accurate.
Prepare monthly reports and maintain tracking logs.
Ensure unit functions are completed within prescribed time frames and that documentation is scanned and filed.
Research and respond to inquiries in a timely manner.
Process and review spreadsheets for high-volume respondents to ensure payments are applied correctly.
Assist with training staff and implementing policies and procedures.
Respond to public inquiries and requests by telephone, email, and in person.