PPU Cashier Supervisor

City of New York•New York City, NY

About The Position

The Office of Administrative Trials and Hearings (OATH), the City of New York’s central independent administrative tribunal, is seeking a Principal Administrative Associate to supervise its Cashier Unit in the Clerk’s Office. The role works under the direction of the Penalty Processing Unit Manager and supports the unit’s cashiering, payment processing, case processing, recordkeeping, and public service functions. The position handles payments and related account inquiries, reconciles cashier and lockbox receipts, maintains accurate documentation and tracking logs, prepares monthly reports, and helps ensure unit work is completed within prescribed time frames. It also supports staff training and implementation of unit policies and procedures. Applicants must be permanent Principal Administrative Associates with the City of New York or have taken the exam and be reachable on the certificate list. The City of New York describes itself as an inclusive equal opportunity employer committed to a diverse workforce and a work environment free from discrimination and harassment based on legally protected status or characteristic.

Requirements

Must currently be serving as a permanent Principal Administrative Associate with the City of New York or have taken the exam and be reachable on the certificate list.
One of the following qualification paths: a bachelor’s degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, including one year in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; an associate degree or 60 semester credits and three years of such experience, including one year of the specified administrative or supervisory experience; a high school diploma or equivalent and four years of such experience, including one year of the specified administrative or supervisory experience; or equivalent education and/or experience.
All candidates must have one year of administrative or supervisory experience as described in the qualifications.
Education above the high school level may substitute for general clerical/administrative experience, but not for the required year of administrative or supervisory experience, at a rate of 30 semester credits for six months of experience, up to a maximum of three years.

Responsibilities

Answer customer questions about account status, acceptable forms of payment, and related issues.
Process checks, money orders, and credit/debit card payments received from respondents at Cashier Windows.
Enter updated summonses and fees into the automated system.
Handle large amounts of money and reconcile payments with transaction receipts at the end of each shift.
Assist with processing cases efficiently and perform related clerical duties.
Record and reconcile daily lockbox receipts.
Review and confirm that documentation is complete and accurate.
Prepare monthly reports and maintain tracking logs.
Ensure unit functions are completed within prescribed time frames and documentation is scanned and filed.
Research and respond to inquiries in a timely manner.
Process and review spreadsheets for high-volume respondents to ensure payments are applied correctly.
Assist with training staff and implementing policies and procedures.
Respond to public inquiries and requests by telephone, email, and in person.