Powersports Service Advisor/Writer
McGrath Family of Dealerships•Cedar Rapids, IA
•$40,000 - $60,000•Onsite
About The Position
McGrath Powersports is seeking a motivated and customer-focused Service Advisor to join our high-energy team in Cedar Rapids. As part of the McGrath Family of Dealerships, we are committed to delivering an exceptional customer experience while supporting a fast-paced and performance-driven service department. This role is ideal for someone who thrives in a dynamic environment, enjoys working with people, and takes pride in delivering top-tier service from start to finish.
Requirements
- Strong communication and customer service skills
- Organized, detail-oriented, and able to multitask effectively
- Ability to manage multiple customers and repair orders in a fast-paced environment
- Professional appearance and positive, team-oriented attitude
- Valid driver’s license with a clean driving record
- Willingness to complete a pre-employment background check
Nice To Haves
- Previous service advisor or customer-facing experience preferred
Responsibilities
- Greet and assist customers in the service lane with professionalism and care
- Manage the full customer experience throughout the service process
- Coordinate with technicians to assign and schedule repair orders
- Present and sell recommended maintenance and service work
- Provide timely updates and communicate clearly with customers in person and over the phone
- Maintain accurate repair orders and documentation
- Support a smooth, efficient, and productive service department workflow
Benefits
- PTO starting Day 1
- Health, dental, and vision insurance
- 401(k) with company match
- Career growth – 97% of promotions come from within
- Supportive, fast-paced, and team-oriented work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
