Service Writer/Advisor

Powersports Career•Tuscumbia, AL

3d•Onsite

About The Position

Shoals Outdoor Sports, one of the nation's largest volume powersport, lawn equipment and marine dealers, is looking to expand its staff to continue providing top-notch customer service to its growing customer base. They are seeking hard-working, career-minded, self-starting individuals with a passion for the ATV/UTV community and all things Polaris. Ideal candidates will be customer-friendly, prompt, able to communicate effectively between staff and customers, capable of multi-tasking, and enjoy an energetic and fast-paced environment. This is a great opportunity to join one of the fastest-growing dealerships in the Southeast, offering great pay and benefits in return for great experience and drive.

Requirements

Customer friendly
Prompt
Able to communicate well between staff and customers
Able to multi-task
Enjoy an energetic and fast paced environment
Strong organization skills
Excellent communication skills
Stable work history
Good driving record required
Drug Free
Urgency and Accountability
Positive Attitude
Strong Work Ethic
Excellent Customer Service skills
Ability to work Independently

Nice To Haves

Service Advisor experience preferred
Prior dealership experience preferred

Responsibilities

Greeting customers and listing all vehicle concerns and information.
Consulting with mechanics regarding necessary repairs and possible alternatives to repairs.
Using knowledge of products and services to sell or provide in-depth information about available parts and service options to customers.
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
Providing customers with information and advice on warranty protections, repairs needed, and maintenance needed.
Overseeing the service department’s workflow and schedule.
Calling customers to advise them about service changes or vehicle pick-up times.
Maintaining positive customer relationships to ensure repeat business.
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Communicating with service technicians about parts ordering and ensuring parts are available when needed.
Submitting and receiving approval from factory and extended warranty for repairs needed.
Searching digital catalogues for needed parts for repairs, ordering needed parts if not available in store.