Service Writer/Advisor
Shoals Outdoor Sports Inc•Tuscumbia, AL
•Onsite
About The Position
Shoals Outdoor Sports, a large volume powersport, lawn equipment, and marine dealer, is seeking to expand its staff to provide top-notch customer service to its growing customer base. The ideal candidate will be hard-working, career-minded, self-starting, and possess a passion for the ATV/UTV community and Polaris products. Key attributes include being customer-friendly, prompt, able to communicate effectively between staff and customers, capable of multitasking, and thriving in an energetic, fast-paced environment. This position is available in Tuscumbia.
Requirements
- Urgency and Accountability
- Positive Attitude
- Strong Work Ethic
- Excellent Customer Service skills
- Ability to work Independently
- Strong organization skills a must
- Excellent communication skills a must
- Stable work history
- Good driving record required
- Drug Free
Nice To Haves
- Service Advisor experience preferred
- Prior dealership experience preferred
Responsibilities
- Greeting customers and listing all vehicle concerns and information.
- Consulting with mechanics regarding necessary repairs and possible alternatives to repairs.
- Using product and service knowledge to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, repairs needed, and maintenance needed.
- Overseeing the service department’s workflow and schedule.
- Calling customers to advise them about service changes or vehicle pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Communicating with service technicians about parts ordering and ensuring parts are available when needed.
- Submitting and receiving approval from factory and extended warranty for repairs needed.
- Searching digital catalogues for needed parts for repairs, ordering needed parts if not available in store.
Benefits
- 2 weeks vacation pro-rated based on hire date the first year
- Paid sick days pro-rated based on hire date the first year
- BCBS Health Insurance - portion company paid
- Dental, Vision, Life, AD&D, Accident, Critical Illness, Short Term Disability
- Company paid life, AD&D and Long Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
