Service Writer/Advisor

Bobcat of Atlanta•Atlanta, GA

2d•Onsite

About The Position

Bobcat of Atlanta - We are an authorized dealer of new and used Bobcat compact construction equipment including skid steers, track loaders, compact excavators, telehandlers, utility vehicles and more. We provide service both in the field and in our facility. Bobcat of Atlanta � Norcross is seeking a Service Writer to join our busy dealership. Successful candidates will have mechanical aptitude, great customer service skills, and a willingness to learn our business.

Requirements

Understanding of the billing process
Bilingual in Spanish is preferred
Positive outlook and excellent communication, both verbal and written
Excel in a high volume fast paced environment
Creative problem solver
Excellent customer relations skills
Good computer and systems knowledge
Experience with construction or ag equipment preferred
Familiarity with the inner workings of a service drive
Must be able to pass a drug screen
Valid driver's license in good standing is preferred
Occasionally lifting /carrying up to 10 pounds or pushing/pulling small objects
Physically able to operate construction equipment and forklifts
Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis
Occasionally exposed to weather conditions, fumes, and loud noise
Regularly required to stand, walk, reach with hands and arms, grasp or pull and lift objects.
Occasionally required to sit, climb and balance, kneel, stoop, crouch, crawl, and lift.

Responsibilities

Schedule all service work and provides supervision of administration and warranty
Take all service requests from salesmen and customers as a service writer
Open, close, and manage all service tickets.
Answer phones and direct calls to the appropriate department
Communicate with Parts Department and Warehouse team for technician parts needs
Verify parts are entered properly on service orders
Assist the service manager in meeting department goals as needed
Greet customers and assist with unloading/loading machines
Communicate effectively to customers regarding technician�s findings
Assist with assigning jobs to technicians
Maintain awareness of job status and time requirements of all jobs in the shop in order to communicate appropriate timelines of repairs with service team and customers
Proactively communicate with customers when repairs will take longer than originally quoted and/or if more issues have arisen in the repair process
Always operate in and maintain a safe work environment; obey safety rules and wear required safety PPE
Additional duties as assigned