Power Systems Technical Communicator
About The Position
Mustang Cat is hiring a Power Systems Technical Communicator to provide technical support for its Power Systems Division. The role involves troubleshooting complex equipment issues, advising shop and field service teams across several locations and equipment groups, and collaborating with Caterpillar engineers through DSN to address critical concerns. The Technical Communicator conducts failure analysis, manages technical service requests, works with district CAT Representatives on warranty issues, and develops cost-effective solutions to equipment performance problems. The role also supports technician development through mentoring and shares technical product knowledge with sales and parts teams. The position calls for hands-on experience with Caterpillar engines and power systems, knowledge of internal combustion engines, and the ability to use technical documentation, precision measurement tools, and diagnostic systems.
Requirements
- Degree in Diesel Technology or a related field, or equivalent experience.
- Strong hands-on experience with Caterpillar engines and power systems.
- Expertise in internal combustion engines, including spark-ignition and compression-ignition engines.
- Ability to read schematics, engineering drawings, and machining specifications.
- Proficiency with precision measuring tools and dyno testing procedures.
- Familiarity with CAT diagnostic and service systems.
- Excellent communication and problem-solving abilities.
- Detail-oriented and adaptable in high-pressure situations.
- Team-oriented, with a passion for continuous learning.
Responsibilities
- Assist service teams across locations in diagnosing and resolving complex equipment issues.
- Provide technical guidance to Mustang Power Systems shop and field service teams, including Large Bore 290, Marine, EPG, Tomball, and Waller.
- Collaborate with Caterpillar engineers via DSN to resolve critical issues.
- Conduct applied failure analysis and manage technical service requests.
- Work with district CAT Representatives to resolve warranty concerns.
- Develop cost-effective solutions for equipment performance issues.
- Mentor dealer technicians to enhance their technical proficiency.
- Assist sales and parts teams with technical product knowledge.
- Work with Caterpillar to improve equipment performance and service processes.
Benefits
- Great work-life balance.
- On-site health clinic.
- Tuition reimbursement and growth opportunities.
- Full benefits package, including medical, dental, vision, and 401(k) match.
- Paid time off and holidays.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
