Communicator

Central Florida Tourism Oversight District•Lake Buena Vista, FL

About The Position

The Communicator performs technical and clerical duties to receive emergency calls, obtain locations and other pertinent information, and dispatch appropriate Emergency Service Personnel or transfer calls to 911 or the appropriate agency. The role supports emergency and non-emergency operations by managing radio communications, recording incident information, advising callers using basic first aid and Emergency Medical Dispatch skills, and maintaining departmental activity records. The Communicator may also conduct in-service training for new communicators and provide inspection support to Fire Prevention and Operations Divisions.

Requirements

High school diploma or GED.
Three to six months of related experience.
Proficiency with Windows-based computer programs.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Basic understanding of mathematical operations.
Ability to solve practical problems and handle varied situations in emergencies where limited standardization exists.
Ability to interpret written, oral, diagram, or schedule-based instructions.
Valid State of Florida driver's license and ability to maintain insurability under the District's commercial vehicle insurance coverage.

Nice To Haves

Emergency Medical Dispatch Certification or Emergency Medical Technician Certification.
Additional certifications through A.P.C.O. or N.E.N.A.

Responsibilities

Receive incoming emergency and non-emergency calls and dispatch appropriate Emergency Service Personnel or transfer calls to the appropriate agency.
Operate and monitor tactical radios and dispatch units via the radio system.
Assign radio channels to Department Personnel according to activity.
Operate word processing, spreadsheet, electronic mail, and database computer programs.
Accurately record relevant data and incident times in the Computer Aided Dispatch System.
Make immediate decisions affecting departmental apparatus and personnel movements during emergency and non-emergency operations.
Conduct in-service training for new communicators as assigned by the Supervisor of Communications.
Advise 911 callers in basic first aid and use Emergency Medical Dispatch skills to triage calls by urgency.
Transfer 911 calls to the proper agency when the situation is not handled by the District Fire Department.
Provide inspection support to the Fire Prevention and Operations Divisions.
Find answers to callers' questions or refer callers to the appropriate agency.
Ensure apparatus responds in a timely manner.
Notify support agencies as directed by established procedures or units on scene.
Maintain accurate records of departmental activities for reporting purposes.