Engine Technical Communicator

Mustang CAT•Houston, TX

About The Position

The Engine Technical Communicator provides technical assistance to dealerships and their customers. The role supports Mustang Power Systems shop and field service departments, including large bore 290, field service, marine, EPG, Tomball, and Waller rebuild and machining operations. The communicator works with dealerships, service technicians, internal departments, Caterpillar engineers, and district representatives to investigate and resolve technical issues, strengthen technician competencies, and develop economical solutions to product and service problems. The position may also perform applied failure analysis, complete goodwill requests, and provide coverage for other Technical Communicators as needed.

Requirements

A college degree in Diesel Technology, Agricultural Mechanization, or another industry-related field; equivalent work experience may be considered instead.
In-depth knowledge of internal combustion engines and the fundamental differences between spark-ignition and compression-ignition engines.
Technical background and ability to read schematics, engineering drawings, and machining specifications.
Working knowledge of precision measuring equipment, including dial bore gauges, calipers, outside micrometers, depth micrometers, profilometers, T-gauges, and gauge blocks.
Working knowledge of water-brake and inertial dynamometer testing procedures, terminology, and performance troubleshooting.
Knowledge of CAT and Mustang data and service systems and applications.
Strong written and verbal communication skills.
Soft skills appropriate for a technical professional whose insight and recommendations may directly influence service revenue and sales growth in a competitive environment.

Responsibilities

Consult with all stores to resolve critical technical problems and enhance dealership technicians’ technical competencies.
Provide technical support for Mustang Power Systems shop and field service departments, including large bore 290, field service, marine, EPG, Tomball, and Waller rebuild and machining operations.
Communicate with Caterpillar engineers via the DSN to resolve technical issues quickly.
Perform applied failure analysis and complete goodwill requests.
Work with the district CAT Representative to help resolve technical issues.
Work with the Technical Services team and service technicians to provide troubleshooting solutions.
Take on additional work when other Technical Communicators are absent.
Assist with defining and solving technical problems.
Assist sales and parts departments with technical matters.
Develop and maintain cohesive teamwork among departments.
Work closely with Caterpillar to develop economical solutions to issues and product problems.