Power Systems Technical Communicator
About The Position
The Power Systems Technical Communicator provides expert technical support, troubleshoots complex Caterpillar equipment issues, and develops the technical skills of dealer technicians within Mustang Cat’s Power Systems Division. The role supports shop and field service teams across multiple locations and equipment areas, including Large Bore 290, Marine, EPG, Tomball, and Waller. It also collaborates with Caterpillar engineers and representatives to resolve critical issues, warranty concerns, and equipment performance problems. The position conducts applied failure analysis, manages technical service requests, develops cost-effective solutions, mentors dealer technicians, and assists sales and parts teams with technical product knowledge. It works closely with Caterpillar to improve equipment performance and service processes.
Requirements
- Degree in Diesel Technology or a related field, or equivalent experience.
- Strong hands-on experience with Caterpillar engines and power systems.
- Expertise in internal combustion engines, including spark-ignition and compression-ignition engines.
- Ability to read schematics, engineering drawings, and machining specifications.
- Proficiency with precision measuring tools and dyno testing procedures.
- Familiarity with CAT diagnostic and service systems.
- Excellent communication and problem-solving abilities.
- Detail-oriented and adaptable in high-pressure situations.
- Team-oriented, with a passion for continuous learning.
Responsibilities
- Support service teams across locations in diagnosing and resolving complex equipment issues.
- Provide technical guidance to Mustang Power Systems shop and field service teams, including Large Bore 290, Marine, EPG, Tomball, and Waller.
- Collaborate with Caterpillar engineers via DSN to resolve critical issues.
- Conduct applied failure analysis and manage technical service requests.
- Work with district CAT Representatives to resolve warranty concerns.
- Develop cost-effective solutions for equipment performance issues.
- Mentor dealer technicians to enhance technical proficiency.
- Assist sales and parts teams with technical product knowledge.
- Work with Caterpillar to improve equipment performance and service processes.
Benefits
- Great work-life balance.
- On-site health clinic.
- Tuition reimbursement and growth opportunities.
- Full benefits package, including medical, dental, vision, and 401(k) match.
- Paid time off and holidays.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
