Engine Technical Communicator

Mustang Cat•Houston, TX

6d•$72,000 - $90,000

About The Position

The Engine Technical Communicator provides technical assistance to Mustang Cat dealerships and customers, helping resolve critical technical problems and strengthen dealer technicians’ technical competencies. The role supports Mustang Power Systems shop and field service departments, including large bore 290, field service, marine, EPG, Tomball, and Waller rebuild and machining operations. It communicates with Caterpillar engineers through the DSN and collaborates with the Technical Services team, service technicians, sales and parts departments, and Caterpillar to troubleshoot issues and develop economical solutions. The position also performs applied failure analysis, completes goodwill requests, and works with the district CAT Representative on technical issues. The communicator must be able to take on additional work when other Technical Communicators are absent and contribute to a cohesive effort across departments. Mustang Cat is an authorized Caterpillar dealer serving Southeast Texas since 1952. The company describes its mission as “Building Texas… Powering the World.”

Requirements

College degree in Diesel Technology, Ag Mechanization, or another industry-related field; equivalent work experience may be considered in lieu of education.
In-depth knowledge of internal combustion engines and the fundamental differences between spark-ignition and compression-ignition engines.
Technical background and ability to read schematics, engineering drawings, and machining specifications.
Working knowledge of precision measuring equipment, including dial bore gauges, calipers, O.D. micrometers, depth micrometers, profilometers, T-gauges, and gauge blocks.
Working knowledge of water brake and inertial dyno testing procedures, nomenclature, and performance troubleshooting.
Knowledge of CAT and Mustang data/service systems and applications.
Strong written and verbal communication skills.
Soft skills appropriate for a technical professional whose insight and recommendations may directly influence service revenue and sales growth in a competitive environment.

Responsibilities

Consult with all stores to resolve critical technical problems and enhance dealer technicians’ technical competencies.
Provide technical support for Mustang Power Systems shop and field service departments, including large bore 290, field service, marine, EPG, Tomball, and Waller rebuild and machining.
Communicate with CAT engineers via the DSN to resolve technical issues quickly.
Perform applied failure analysis and complete goodwill requests.
Work with the district CAT Representative to help resolve technical issues.
Work with the Technical Services team and service technicians to provide troubleshooting solutions.
Assist with defining and solving technical problems.
Assist sales and parts departments with technical matters.
Develop and maintain cohesive teamwork between departments.
Work closely with Caterpillar to develop economical solutions to issues and product problems.
Take on additional work in the absence of other Technical Communicators.