Power Systems Product Support Sales Manager

H O PENN MACHINERY•New York, NY

3d•$120,000 - $140,000•Hybrid

About The Position

This position can be based out of any of H.O. Penn Machinery's 6 locations: Poughkeepsie, NY; Bloomingburg, NY; Bronx, NY; Holtsville, NY; Medford, NY; or Newington, CT. The role involves planning, directing, and coordinating activities to develop and control sales and service programs to achieve targeted engine parts and service sales volume and margins, while providing a high level of customer satisfaction. The manager will ensure adequate sales coverage and take appropriate actions for growth opportunities by planning and controlling marketing strategies, tactics, and sales techniques. The Engine Product Support Sales operation will be effectively and efficiently managed through review of quotations, contracts, and purchase orders, maintaining knowledge of Caterpillar Merchandising Programs, and fostering positive relationships with Caterpillar Sales and Support Groups. The role also involves reviewing receivables with the sales force, supporting collection efforts, and working with Parts and Service Management to determine pricing, control costs, and communicate work schedules. Support is provided to Power Systems Sales and Project Management initiatives by collaborating with service departments, developing and implementing marketing plans, providing customized product support offerings, and ensuring product support coverage for new installations. Additionally, the position focuses on building a high-performing workforce through effective hiring, development, and retention of talent, fostering engagement, collaboration, and safety, and ensuring a culture that focuses on safety and safe work habits. The manager will also contribute to positive customer experiences by maintaining the professionalism, appearance, and accessibility of facilities.

Requirements

Minimum 3+ years of sales management experience, with demonstrated success in developing and leading high-performing teams
Industry experience in power generation, energy, industrial equipment, heavy equipment, construction, marine, data center, utility, oil & gas, mining, or related sectors highly preferred
Proven ability to analyze market trends, competitive landscapes, and customer needs to drive growth strategies
Strong negotiation, relationship management, and customer engagement skills with a focus on long-term partnerships
Solid financial acumen, including experience with pricing strategies, margins, and profitability analysis
Highly self-motivated with the ability to manage multiple priorities in a fast-paced, evolving environment
Excellent organizational, written, and verbal communication skills
Valid driver’s license required with ability to travel locally up to 50%

Nice To Haves

Industry experience in power generation, energy, industrial equipment, heavy equipment, construction, marine, data center, utility, oil & gas, mining, or related sectors highly preferred

Responsibilities

Plan, direct and coordinate activities to develop and control sales and service programs to produce our targeted engine parts and service sales volume and margins
Provide a high level of customer satisfaction in alignment with our corporate values
Provide adequate sales coverage
Take appropriate actions for significant growth opportunities by planning and controlling marketing strategies, tactics and sales techniques for promoting sales of CSA's and product support
Review quotation worksheets, contracts and purchase orders prior to acceptance
Maintain working knowledge of Caterpillar Merchandising Programs
Maintain positive working relationship with Caterpillar Sales and Support Groups
Review receivable with sales force and support collection efforts in conjunction with the Credit Department
Work effectively with Parts and Service Management to determine pricing of work, control costs and communicate work schedules in an all-win manner for all stakeholders
Collaborate with Service Supervisors in developing and implementing marketing plans for promoting sales of CSAs and product support
Work effectively with Sales force to provide CSA's, life cycle pricing and customized product support offerings for new opportunities
Work effectively with Project Management to ensure product support coverage exists for all new installations including customer training
Achieve a culture of high productivity and morale by fostering engagement, collaboration, and safety
Build a high-performing team by developing members to consistently achieve job expectations through coaching, continuous feedback, and accountability
Take accountability for talent development by regularly reviewing and discussing employee development activities, such as onboarding, training, and career development initiatives
Be an active part in the continuous improvement of H.O. Penn’s safety culture
Timely completion of any required safety training for self (including all direct/indirect reports)
Adherence to all Environmental, Health, and Safety Policies
Understand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by task
Continually assess the appearance - including cleanliness, professionalism, maintenance and compliance with company policies of your area of responsibility
Take corrective action on any items noted during these on-going assessments to ensure compliance with company appearance standards
Implement any approved company recommendations for creating a professional appearance and ensuring the accessibility of our facilities