Product Support Sales Representative, Power Systems

Altorfer • Champaign, IL

1d

About The Position

The Product Support Sales Representative (PSSR) supports Electric Power Generation equipment users by presenting maintenance and repair solutions offered by Power Systems. The role recommends service options and upgrades to help customers reduce operating costs, builds customer relationships, addresses immediate service needs, and secures long-term maintenance agreements. The representative is assigned a territory and customer base by the Product Support Sales Manager, meets weekly account call quotas, and attends weekly staff meetings to report progress. Local customer travel is required using a company car and fuel.

The position works with New Machine Sales/Rental, Parts, Service, and Inside Sales teams to support Engine and Generator customers. It promotes service agreements, maintenance practices, parts and service promotions, and other product support offerings. The representative manages customer account activity and information in the company CRM, pursues new opportunities, and contributes to commercial marketing activities.

Requirements

• High school diploma or equivalent.
• Prior sales experience.
• Ability to lift 50 pounds.
• Ability to perform general math calculations involving money, weight, volume, and distance.
• PC experience, including MS Excel, Word, and general computer literacy.
• Multitasking, communication, planning, and organizational skills.
• Ability to take initiative and work under limited supervision.
• Excellent written, email, and verbal communication skills.
• Valid driver's license with a clean driving record: no more than two minor violations in the past three years and no major violations in the past five years; a Motor Vehicle Report will be performed on the final candidate.

Nice To Haves

• EPG experience in sales and service is highly preferred.

Responsibilities

• Collaborate with New Machine Sales/Rental, Parts, Service, and Inside Sales teams to support customer satisfaction for Engine and Generator services.
• Promote POW-R-GUARD long-term service agreements in the assigned territory.
• Advocate sound maintenance practices among customers.
• Use prospecting, telemarketing, and sales presentations to develop opportunities.
• Pursue engine opportunities within the Prospect Customer list.
• Profile assigned accounts as directed by the Product Support Sales Manager and conduct periodic maintenance throughout the year.
• Make at least 12 in-person account visits per week.
• Promote service and parts sales promotions, including long-term service agreements, extended warranties, and CAT Remote Asset Monitoring.
• Record customer communications and discussion topics in the company CRM system.
• Maintain and update customer records, including contact details, machine data, and other relevant information.
• Maintain a library of Caterpillar service publications and assist with maintaining engine serial numbers, unit numbers, and customer contact information in the CRM system.
• Participate in factory visits, engage with local trade associations, and contribute to related commercial marketing account activities.
• Seek non-Cat sales opportunities in the assigned territory and record customer contact information and current competitors in the CRM system.
• Assist with resolving credit issues when a customer's account becomes delinquent.
• Attend weekly staff meetings and report on account progress.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k)
• Paid holidays
• Paid parental leave
• Funeral leave
• Paid time off: prorated 80 hours plus one floating holiday
• Education assistance
• Personal tool insurance
• Safety equipment reimbursement
• Voluntary supplemental, accident, critical illness, and hospital indemnity insurance
• Legal assistance
• Identity and fraud protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED