Product Support Sales Representative, Power Systems

Altorfer CAT • Urbana, IL

1d • $50,000 - $85,000 • Hybrid

About The Position

Join our team as a Product Support Sales Representative (PSSR) where you will play a pivotal role in connecting with Electric Power Generation equipment users. Your primary responsibility is to present optimal maintenance and repair solutions offered by Power Systems. Drive the achievement of lower operating costs for users by recommending suitable service options and upgrades. Cultivate and nurture strong customer relationships to address immediate service needs and secure long-term maintenance agreements. Uphold the highest customer service standards, aiming to enhance sales volume and ensure unparalleled customer satisfaction. This role requires exceptional organizational skills, self-motivation, and proficiency in sales and communication. Each PSSR will have a territory and customer base assigned by the Product Support Sales Manager. Accounts will have a call quota to meet each week and will be responsible for attending weekly staff meetings to report back on progress. Local travel required using a company car and fuel. The perfect person for this job will be a “road warrior.”

Requirements

• High School Diploma or equivalent is required.
• Prior sales experience a must.
• EPG experience in sales and service is highly preferred.
• Must be able to lift 50 lbs.
• Must be able to handle general math calculations on money, weight measurement, volume, and distance.
• Must have PC experience with MS Excel, Word, and general computer literacy.
• Multi-tasking with good communication, planning & organizational skills are needed
• Must be able to take the initiative and work under limited supervision.
• Excellent communication skills (written, e-mail, and verbal) are required.
• Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Nice To Haves

• EPG experience in sales and service is highly preferred.

Responsibilities

• Collaborate with New Machine Sales/Rental, Parts, Service, and Inside Sales teams to ensure exceptional customer satisfaction for Engine and Generator services.
• Actively promote the sales of POW-R-GUARD long-term service agreements in the assigned territory.
• Advocate for sound maintenance practices among customers.
• Apply effective sales techniques, including prospecting, telemarketing, and delivering compelling sales presentations.
• Actively pursue engine opportunities within the Prospect Customer list.
• Profile assigned accounts as directed by the Product Support Sales Manager, conducting periodic maintenance throughout the year.
• Maintain an in-person account frequency of 12 visits per week.
• Promote ongoing service and parts special sales promotions, such as long-term service agreements, Extended warranties, and CAT Remote Asset Monitoring.
• Record all customer communication and topics discussed in the company CRM system.
• Monitor and update the customer database for changes in contact names, addresses, phone numbers, machine data, and other relevant information.
• Keep a library of all Caterpillar service publications and assist in maintaining engine serial numbers/unit numbers and customer contact information using the company CRM system.
• Participate in factory visits, engage with local trade associations, and contribute to related commercial marketing account activities.
• Actively seek non-Cat sales opportunities in a defined territory and report customer contact information and current competitors in the company CRM system.
• Assist in resolving credit issues if a customer's account becomes delinquent.

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED