Power Systems Field Technician
About The Position
The Power Systems Field Technician performs contracted routine services for customers under supervision. The role supports Power Systems products, including electric power generation systems using diesel and gas, diesel industrial engines, automatic transfer switches, and related components. Work includes routine maintenance, basic troubleshooting and repairs, inspections, assisting senior and other field technicians, and preparing accurate service and job documentation. The position is safety-sensitive and requires professional customer-site conduct and adherence to customer and company safety requirements.
Requirements
- Excellent customer service skills.
- Ability to work overtime with minimal notice.
- Ability to travel frequently, with potential overnight stays.
- Knowledge and use of Microsoft computer products or comparable systems.
- Ability to establish and maintain effective working relationships with customers, vendors, employees, and the public.
- Knowledge of electric power generation systems.
- Consistent attendance.
- High school diploma or GED.
- Three years of experience with troubleshooting and maintenance methods for Power Systems products.
- Must own required tools.
- Must meet DOT requirements.
- Ability to speak, read, comprehend, and write in English.
- Ability to meet applicable safety requirements.
Nice To Haves
- Associate degree from an accredited vocational school or comparable work experience.
Responsibilities
- Under supervision, perform routine maintenance on generator packages, industrial engine packages, and electric power generation system components, including Caterpillar and non-Caterpillar products.
- Assist senior technicians with load bank testing, including cabling and cable termination.
- Perform basic troubleshooting and repairs.
- Assist EPG Field Technicians and EPG Specialty Field Technicians as required.
- Perform detailed inspections on electric power generation and industrial engine products.
- Prepare service reports accurately documenting activities, issues, and up-sell opportunities.
- Prepare work orders, parts lists, and time cards accurately and in a timely manner.
- Conduct business professionally, maintain self-control and integrity in stressful situations, and maintain a professional image.
- Adhere to customer requirements and customer care standards while on job sites.
- Advocate for and actively care about safety; adhere to applicable safety policies, procedures, and standards.
- May complete training and serve as a team member supporting the company's strategic programs, projects, and initiatives.
- Work within and promote the organization's vision, mission, and values.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
