Power Systems Field Technician

Western States Equipment•Spokane Valley, WA

12d•$25 - $31

About The Position

This position performs contracted routine services for customers under supervision. Service work is limited to Power Systems products, including electric power generation equipment powered by diesel or gas, diesel industrial engines, automatic transfer switches, and related system components. The technician performs routine maintenance, inspections, basic troubleshooting and repairs, and assists senior and specialty field technicians. The role also involves preparing accurate service reports and other job documentation, following customer requirements and care standards, and actively supporting workplace safety. This is a safety-sensitive role. Western States describes its culture as grounded in its vision and values: safety, excellence, integrity, teamwork, accountability, and innovation. The company emphasizes safely sending employees home each day and maintaining professional conduct, including in stressful situations. The position requires frequent travel, potentially including overnight stays, and overtime with minimal notice. The technician must meet DOT requirements, communicate in English, own the required tools, and be able to perform the listed physical activities and lift up to 50 pounds in accordance with the company's lifting practices.

Requirements

High school diploma or GED; proof is required.
Three years of experience with troubleshooting and maintenance methods for Power Systems products.
Excellent customer service skills.
Ability to work overtime with minimal notice.
Ability to travel frequently, with the potential for overnight stays.
Knowledge and use of Microsoft computer products or comparable systems.
Ability to establish and maintain effective working relationships with customers, vendors, employees, and the public.
Knowledge of electric power generation systems.
Consistent attendance.
Must own the required tools.
Must meet DOT requirements.
Must be able to speak, read, comprehend, and write in English.
Must be able to stand for long periods and walk, sit, climb stairs, reach, push, pull, lean, and twist.
Must be able to lift up to 50 pounds in accordance with Western States' Lifting Safe Work Practice.
Must meet all safety requirements for applicable safety policies.

Nice To Haves

Associate degree from an accredited vocational school; comparable work experience is also accepted.

Responsibilities

Under supervision, perform routine maintenance on generator packages, industrial engine packages, and electric power generation system components, including Caterpillar and non-Caterpillar products.
Assist senior technicians with load bank testing, including cabling and cable termination.
Perform basic troubleshooting and repairs.
Assist EPG Field Technicians and EPG Specialty Field Technicians as required.
Perform detailed inspections of electric power generation and industrial engine products.
Prepare service reports accurately documenting activities, issues, and up-sell opportunities.
Prepare work orders, parts lists, time cards, and other required documentation accurately and on time.
Conduct business professionally, maintain self-control and integrity in stressful situations, and maintain a professional image.
Follow customer requirements and customer care standards while at job sites.
Advocate for and adhere to applicable safety policies, procedures, and standards.
May complete training and serve as a team member in support of the company's strategic programs, projects, and initiatives.
Work within and promote the organization's vision, mission, and values.
Perform other duties as assigned.