Power Systems Field Technician

Western States Careers•Pasco, WA

11h

About The Position

This position performs contracted routine services for customers under supervision. Service work is limited to Power Systems products, including electric power generation (diesel and gas), diesel industrial engines, automatic transfer switches, and related system components. The role supports senior and other field technicians, conducts inspections and basic troubleshooting, and documents service work. The position is designated as safety-sensitive.

Requirements

High school diploma or General Education Degree (GED), with proof required.
Three years of experience with troubleshooting and maintenance methods for Power Systems products.
Associate degree from an accredited vocational school or comparable work experience required; an associate degree is preferred.
Must own the required tools.
Must meet DOT requirements.
Must be able to speak, read, comprehend, and write in English.
Excellent customer service skills.
Ability to work overtime with minimal notice.
Ability to travel frequently, potentially including overnight stays.
Knowledge and use of Microsoft computer products or comparable systems.
Ability to establish and maintain effective working relationships with customers, vendors, employees, and the public.
Knowledge of electric power generation systems.
Consistent attendance.
Ability to meet applicable safety requirements.
Ability to stand for long periods and to walk, sit, climb stairs, reach, push, pull, lean, and twist.
Ability to lift up to 50 pounds in accordance with Western States’ Lifting Safe Work Practice.

Nice To Haves

Associate degree from an accredited vocational school.

Responsibilities

Under supervision, perform routine maintenance on generator packages, industrial engine packages, and electric power generation system components, including Caterpillar and non-Caterpillar products.
Assist senior technicians with load bank testing, including cabling and cable termination.
Perform basic troubleshooting and repairs.
Assist EPG Field Technicians and EPG Specialty Field Technicians as required.
Perform detailed inspections on electric power generation and industrial engine products.
Prepare accurate service reports documenting activities, issues, and up-sell opportunities.
Prepare work orders, parts lists, and time cards accurately and in a timely manner.
Conduct business professionally, maintain self-control and integrity in stressful situations, and maintain a professional image.
Follow customer requirements and customer care standards while on job sites.
Advocate for safety and adhere to applicable safety policies, procedures, and standards.
May complete training and serve as a team member supporting strategic programs, projects, and initiatives.
Support the organization's vision, mission, and values.
Perform other duties as assigned.