Power Systems Field Technician

Western States Careers•Liberty Lake, WA

About The Position

This position performs contracted routine services for customers under supervision, focused on Power Systems products, including electric power generation (diesel and gas), diesel industrial engines, automatic transfer switches, and related system components. The technician performs maintenance, inspections, basic troubleshooting and repairs, assists senior field technicians, and prepares accurate service and work documentation. The role requires customer-facing professionalism, adherence to customer and safety requirements, frequent travel with possible overnight stays, and the ability to work overtime with minimal notice. This is a safety-sensitive role.

Requirements

High school diploma or GED; proof required.
Three years of experience with troubleshooting and maintenance methods for Power Systems products.
Comparable work experience is required if not qualifying through the preferred associate degree pathway.
Must own the required tools.
Must meet DOT requirements.
Must be able to speak, read, comprehend, and write in English.
Excellent customer service skills.
Ability to work overtime with minimal notice.
Ability to travel frequently, with potential overnight stays.
Knowledge and use of Microsoft computer products or comparable systems.
Ability to establish and maintain effective working relationships with customers, vendors, employees, and the public.
Knowledge of electric power generation systems.
Consistent attendance.
Ability to stand for long periods and walk, sit, climb stairs, reach, push, pull, lean, and twist.
Ability to lift up to 50 pounds in accordance with the company's Lifting Safe Work Practice.
Must meet applicable safety requirements.

Nice To Haves

Associate degree from an accredited vocational school.

Responsibilities

Under supervision, perform routine maintenance on generator packages, industrial engine packages, and electric power generation system components, including Caterpillar and non-Caterpillar products.
Assist senior technicians with load bank testing, including cabling and cable termination.
Perform basic troubleshooting and repairs.
Assist EPG Field Technicians and EPG Specialty Field Technicians as required.
Perform detailed inspections on electric power generation and industrial engine products.
Prepare service reports that accurately document activities, issues, and upsell opportunities.
Prepare work orders, parts lists, and time cards accurately and promptly.
Conduct business professionally, maintain self-control and integrity in stressful situations, and maintain a professional image.
Adhere to customer requirements and customer care standards while on job sites.
Advocate for safety and adhere to applicable safety policies, procedures, and standards.
May complete training and serve as a team member in support of organizational strategic programs, projects, and initiatives.
Promote the organization's vision, mission, and values.
Perform other duties as assigned.