Power Generation Field Service Technician - Level III

Cummins • Memphis, TN

79d • Onsite

About The Position

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.

Requirements

• Technical specialist and primary customer support contact
• Diagnose and execute complex repairs to generators and components at the customer’s site.
• Use of specialized tools
• Follow documented procedures and policies
• Perform preventative maintenance activities
• Complete training in line with skill and business requirements
• Maintain service vehicle and tools for cleanliness and proper operation
• Adherence to all relevant Health Safety & Environmental policies, procedures and legislation

Nice To Haves

• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others
• May provide work direction
• May review of repair plans, parts lists, etc.

Responsibilities

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Escalates unresolved issues to product specialists / Supervisor.
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed