Postal Specialist

Liberty University • Lynchburg, VA

5d • Onsite

About The Position

The Postal Specialist assists in all areas of Postal Services at the Green Hall and Student facilities and is trained to fill in across Route and Shipping Specialist duties. The role requires working knowledge of all four delivery routes, regular route training, shipping counter operations, the postage meter, and USPS, UPS, and FedEx policies and procedures. The specialist also trains with Cashiering on procedures for accepting cash, checks, and credit card payments through the point-of-sale system. This role helps keep Postal Services operating smoothly, particularly during busy or understaffed periods.

The position sorts and processes incoming and outgoing mail and packages, plans delivery routes, scans items using package management software, and delivers mail and packages to campus and off-campus locations. It also supports student mail services, handles shipping requests and quotes, manages rental box agreements, processes payments and returned packages, and communicates with customers and Route Specialists. Work takes place indoors in a climate-controlled setting and outdoors as needed, in moderate noise and regardless of weather or temperature conditions. The role involves travel to local and campus locations and handling packages weighing up to 100 pounds.

This is a full-time, onsite position. Compensation is $15.38–$21.63. The position may be eligible for benefits including health insurance, retirement plans, and tuition assistance.

Requirements

• High school diploma required.
• Working knowledge of Windows operating systems.
• Working knowledge of Excel, Outlook, and Word.
• Ability to develop working knowledge of SCLogic Management Software.
• Working knowledge of Pitney Bowes shipping and processing software.
• Understanding of the general postal process.
• Ability to communicate effectively, verbally and in writing, in English and in a professional manner.
• Strong organizational and computer skills.
• Ability to count money and ensure cash drawer amounts and change are accurate.
• Ability to reason, analyze information and events, and use judgment to solve routine and complex problems.
• Ability to travel to local and campus locations and work indoors and outdoors, regardless of weather or temperature.
• Ability to operate vehicles of various sizes, from sedans through box trucks.
• For LU-approved driver certification: at least 21 years of age, a valid driver's license, at least five years of documented driving history, and a clean driving record.
• Ability to regularly handle or maneuver, with assistance, items weighing up to 100 pounds; reach overhead; and kneel or stoop as needed.
• Ability to regularly hear and speak to communicate orally.

Nice To Haves

• Knowledge of the operational procedures of USPS, UPS, and FedEx.
• Experience generating reports and analyzing data for inconsistencies.

Responsibilities

• Sort incoming mail and packages based on knowledge of the University and its 100+ departments.
• Evaluate daily delivery loads and plan efficient delivery routes.
• Scan packages and other delivery items and enter delivery information into package management software.
• Load carts, vehicles, and trucks with items for delivery, and safely operate University vehicles ranging from cars to box trucks.
• Make at least three daily trips to the local USPS facility when filling in for that route.
• Use SCLogic package management software to receive, sort, and deliver items.
• Provide accurate postal information to faculty, staff, and students, or direct them to the appropriate source.
• Apply carrier policies and procedures to sort and address incoming and outgoing mail and packages.
• Deliver mail and packages to campus locations and departments, including off-campus locations, by vehicle or on foot and in varying weather conditions.
• Pick up outgoing packages from on-campus and off-campus departments and from the student mail facility; deliver student packages to that facility.
• Scan and process outgoing packages for the correct carrier and prepare items for carrier pickup.
• Provide shipping quotes based on carrier preference, delivery time, item size and weight, and destination.
• Assist the student mail facility during periods of increased business, following its policies and procedures.
• Research incorrectly addressed mail and packages and reroute them to the correct location or carrier.
• Safely handle packages weighing from 1 to 100 pounds.
• Communicate with customers by phone, email, and in person, and communicate departmental changes to Route Specialists.
• Handle special departmental shipping requests outside normal operations.
• Process and handle rental agreements for in-house rental boxes.
• Use shipping resources to calculate quotes from three carriers and process shipments remotely by phone when needed.
• Scan incoming shipments and held mail and assign shelf locations.
• Sort, organize, and prepare outgoing shipments according to each carrier's regulations and policies.
• Process returned packages accurately according to carrier specifications.
• Process and balance the cash drawer daily, counting cash at the beginning and end of shifts.
• Operate the postage meter to apply postage accurately to outgoing letter mail.
• Train in cashiering procedures for accepting cash, checks, and credit card payments through the point-of-sale system.
• Train on all four delivery routes and shipping counter duties to maintain current knowledge and provide coverage as needed.

Benefits

• Health insurance
• Retirement plans
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED