Post Sales Solutions Engineer, US-East

LucidLink

2d • $120,000 - $150,000

About The Position

The Post Sales Solutions Engineer is the trusted technical partner for customers from contract signature through renewal. The role focuses on clean customer onboarding and product upgrades, resolving complex issues before they escalate, and identifying renewal risks and expansion opportunities so customers continue using and growing with LucidLink.

The position is advertised for hire in either the UK or the East Coast of the United States. Candidates must be willing to support customers across a range of time zones and geographies. Success includes ensuring customers use the latest product version; onboarding newly assigned customers within 30 days of signing and verifying them in internal monitoring tools; maintaining renewal and expansion tracking for assigned accounts; and minimizing avoidable technical-support escalations.

LucidLink provides a file-streaming platform for large-file workflows, giving teams instant access to cloud data. Its platform includes streaming from existing storage, on-site acceleration, web and mobile access, and a developer layer connecting agents to the filespace, with zero-knowledge security and enterprise governance. The company has more than 4,000 companies and 100,000 users in over 150 countries, and a team of more than 230. It was founded in 2016 and is headquartered in San Francisco, with an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe, and Australia.

LucidLink describes its culture as values-led, emphasizing integrity, innovation, and empathy, and says employees can make an immediate impact on a tight-knit team working at startup speed. AI fluency is considered a core professional competency, and the interview process will explore candidates’ use of AI tools and responsible-use considerations.

Requirements

• Ability and willingness to support customers across a range of time zones and geographies.
• Competence with APIs, SDKs, and integrations, including guiding technical customers to suitable approaches for their environments.
• Understanding of distributed storage and cloud architecture, including metadata-versus-data separation, caching, and encryption trade-offs.
• Fluency in identity and access topics, including SSO, 2FA, and role-based permissions.
• Methodical troubleshooting skills for complex or sensitive technical issues under pressure, including knowing when and how to involve others.
• Ability to teach technical material clearly to engineers and executives and adapt delivery during training.
• Relationship ownership skills for strategic customer accounts, including routine check-ins and high-stakes escalations.
• Commercial awareness to spot renewal risks and expansion potential and manage a book of renewals.
• Ability to scope migration and business-continuity plans according to customer infrastructure and risk tolerance.
• AI fluency; the interview process will explore use of AI tools and responsible use.

Responsibilities

• Ensure customers are upgraded to the most recent version of LucidLink products.
• Take newly assigned customers through an onboarding call within 30 days of signing and verify them in internal monitoring tools.
• Own and maintain renewal and expansion tracking for assigned accounts.
• Reduce or minimize avoidable escalations of technical-support tickets.
• Serve as the trusted technical point of contact for strategic accounts, from routine check-ins to high-stakes escalations.
• Guide technical customers toward APIs, SDKs, and integration approaches that fit their environments.
• Lead practical conversations about SSO, two-factor authentication, and role-based permissions.
• Diagnose complex or sensitive technical issues methodically under pressure and involve others before issues escalate.
• Explain technical material to engineers and executives, adapting the depth and pacing while delivering training.
• Identify renewal risks and expansion opportunities and manage an assigned book of renewals.
• Scope migration and business-continuity plans to fit customers’ infrastructure and risk tolerance.
• Support customers across a range of time zones and geographies.

Benefits

• Flexible PTO.
• Competitive salary.
• Stock options.
• Full health coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed