RSD Post Sales Project Manager

ROSENBAUER GROUP • Lyons, SD

9d • Onsite

About The Position

The Post Sales Project Manager is responsible for activities from order receipt through final delivery for assigned truck projects or orders. The role also manages an assigned product line, including product offerings, innovation opportunities, and product marketing materials. The position works closely with production, engineering, and other departments to ensure truck builds are correct and on schedule. The role may provide concierge service for truck projects and post-sales activities, including QuoteWriter files, change orders, and customer inspection meetings.

Requirements

• High school diploma or GED.
• Proficiency in data analytics to support targeted sales.
• Ability to recognize the importance of and adhere to safety policies.
• Ability to learn on the job and adapt to challenges.
• Ability to read, analyze, and interpret business publications, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals, and present information effectively and respond to questions.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Intermediate PC skills, including spreadsheet formulas and functions, queries, tables, merges, special reports, and some troubleshooting.
• Ability to handle problems involving multiple variables in non-standard situations.
• Strong attention to detail and ability to read and understand specifications.
• Ability to work professionally with customers, dealerships, and internal customers toward common goals.
• Ability to prioritize and multitask while meeting deadlines, and work with minimal supervision in a team environment.
• Ability to follow safety policies.
• A driver's license is required; the role may require use of a personal vehicle for off-site events.
• Ability to work occasional evenings or weekends as needed to meet department needs.
• Ability to travel locally, overnight, and for prolonged periods as business needs require.
• Ability to meet the physical demands and work-environment requirements described in the posting, including team lifting for items weighing 50 pounds or more.

Nice To Haves

• Two-year degree in Business, Sales, Marketing, or a related field, or relevant experience.
• Customer service experience.
• General knowledge of fire trucks.

Responsibilities

• Lead and monitor chassis and body production specification status, and proactively communicate with dealers and customers for assigned projects at Rosenbauer body plants.
• Complete assigned truck projects or orders on time and in accordance with order gates and operational deadlines.
• Manage and maintain assigned product-line options in QuoteWriter, product offerings, starter truck configurations, marketing materials, and innovation opportunities.
• Provide concierge service on truck projects as determined by the manager.
• Manage the question queue and ensure timely action on questions from dealers, customers, operations, and other stakeholders.
• Define, lead, and manage post-sales concierge services, including QuoteWriter files, change orders, and customer pre-construction, midpoint, and final inspection meetings in place of a dealer.
• Create training materials and train new department hires.
• Perform other duties as required by management to meet company needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED