RSD Post Sales Project Manager (69228)

ROSENBAUER SOUTH DAKOTA LLC • Lyons, SD

9d • Onsite

About The Position

The Post Sales Project Manager is responsible for activities from order receipt through final delivery for assigned truck projects or orders. The position also manages an assigned product line, including product offerings, innovation opportunities, and product marketing materials. It works closely with production, engineering, and other departments to ensure each vehicle is built correctly and remains on schedule. The role may include concierge service for projects, customer and dealer communication, and training new department hires.

Requirements

• High school diploma or GED.
• Proficiency in data analytics to support targeted sales.
• Ability to read, analyze, and interpret business and technical materials, procedures, and regulations.
• Ability to write reports, business correspondence, and procedure manuals, and present information effectively.
• Ability to calculate figures such as discounts, interest, commissions, proportions, and percentages.
• Intermediate PC skills, including spreadsheet formulas and functions, queries, tables, merges, special reports, and basic troubleshooting.
• Ability to handle problems involving multiple variables in non-standard situations.
• Strong attention to detail and ability to read and understand specifications.
• Ability to work professionally with customers, dealerships, and internal teams toward shared goals.
• Ability to prioritize and multitask while meeting deadlines, and work with minimal supervision in a team environment.
• Ability and willingness to learn, adapt to challenges, and follow safety policies.
• A valid driver's license; may need to travel off site for trade shows, meetings, or company-related events.
• Ability to work evenings or weekends occasionally as needed by the department.
• Team lift required for items weighing 50 pounds or more.

Nice To Haves

• A two-year degree in Business, Sales, Marketing, or a related field, or relevant experience.
• Customer service experience.
• General knowledge of fire trucks.

Responsibilities

• Lead and monitor production specification status for chassis and body, and proactively communicate with dealers and customers for assigned projects.
• Complete assigned truck projects or orders on time and in accordance with order gates and operational deadlines.
• Manage assigned product-line options in QuoteWriter, product offerings, starter truck configurations, marketing materials, and innovation opportunities.
• Conduct concierge service on truck projects when assigned by a manager.
• Manage the question queue and ensure questions from dealers, customers, operations, and other stakeholders receive timely attention.
• Define, lead, and manage post-sales concierge services, including QuoteWriter files, change orders, and customer pre-construction, midpoint, and final inspection meetings in place of a dealer.
• Create training materials and train new department hires.
• Perform other duties as required by management to meet company needs.
• Support Rosenbauer’s Mission, Vision, and Values and follow safety policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED