Post-Sales Operations Manager

Rogo • New York, NY

5d • $130,000 - $180,000

About The Position

Rogo is hiring two Post-Sales Operations Managers to support its growing post-sales organization and serve as the operational backbone for teams responsible for customer onboarding, adoption, renewals, and growth. This hands-on individual contributor role owns day-to-day operations for a defined customer segment and reports to the Director of Post-Sales Operations. The role partners with post-sales and sales leadership to shape customer onboarding, coverage, renewals, and expansion, translating business needs into clear processes, reliable data, and repeatable operating rhythms. The focus will be in either Mid-Market or Enterprise, determined during the interview process. Mid-Market work emphasizes scalable lifecycle and renewal operations; Enterprise work emphasizes engagement staffing, specialist capacity, and strategic-account execution.

Requirements

• 4–6 years of experience in B2B SaaS or Fintech, including 3+ years in Customer Success, Revenue, Sales, or related Operations.
• Hands-on ownership of post-sales processes such as renewals, onboarding, customer coverage, or resource planning.
• Experience supporting either a high-velocity customer motion or complex enterprise engagements.
• Proficiency with Salesforce, including reporting, administration, and GTM data structures.
• Strong analytical skills and comfort working with contract, consumption, or staffing data.
• Experience using AI and automation to improve how teams work.
• A track record of driving cross-functional change without formal authority.
• Clear, concise writing skills, including the ability to produce decision-oriented pre-reads.
• Ability to work autonomously and self-direct in an ambiguous environment.
• Collaborative, organized, thoughtful, and kind approach.

Nice To Haves

• SQL or BI experience.

Responsibilities

• Run the segment’s operating cadence, including weekly reviews, monthly business reviews, and quarterly planning.
• Build repeatable processes for customer handoffs, onboarding, adoption, and renewal.
• Translate customer and business needs into playbooks, ownership, and workflows.
• Partner with account teams on business reviews, risk interventions, and expansion handoffs.
• Maintain visibility into customer coverage, engagement demand, and team capacity.
• Improve resource assignment as customers move from pilots to ongoing partnerships.
• Support renewal forecasting while keeping base renewal and expansion distinct.
• Turn adoption, consumption, and engagement signals into priorities for account teams.
• Own post-sales data quality in Salesforce for the assigned segment.
• Build reporting that helps leaders understand performance, risks, and opportunities.
• Partner with Finance on retention reporting and with leadership on coverage and capacity planning.
• Partner with GTM Systems to build and improve automations, agents, and workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed