Post Closing Supervisor

Wings Credit Union • Colorado Springs, CO

2d • $70,000 - $82,000

About The Position

The Supervisor, Mortgage Post Closing supports the daily leadership and operations of the Post Closing team, ensuring timely and accurate review of first mortgage closing documentation. The role assists with workload management, staff training and development, process improvements, implementation of new requirements, and resolution of member and staff concerns. In partnership with department leadership, the Supervisor develops effective procedures and workflows that support department and Credit Union goals while maintaining current knowledge of mortgage lending practices and requirements.

The position oversees team operations, coaches and develops staff, handles escalated issues, and provides operational coverage as needed. It also participates in projects involving loan programs, industry practices, process improvements, and emerging technology, and follows applicable Bank Secrecy Act policies and regulations.

Requirements

• At least 3 years of combined mortgage loan processing, closing, or servicing experience.
• At least 1 year of senior or team leadership experience.
• Extensive working knowledge of first mortgage products, potentially including Conventional, FHA, VA, construction, land, and portfolio investment property loans.
• Extensive knowledge of investor and lending regulatory guidelines.
• Ability to analyze member-provided documentation, purchase contracts, and title commitments and identify potential red flags or fraud.
• Ability to analyze and solve problems to create positive outcomes for interested parties.
• Ability to prioritize and manage files and allocate resources.
• Analytical and mathematical skills.
• Leadership abilities and initiative to meet or exceed job standards, including willingness to take on tasks outside regular duties.
• Positive, professional disposition and behavior; organized, detail-oriented, flexible, and able to multitask in a changing environment; self-motivated.
• Advanced conflict-resolution and problem-solving skills.
• Effective communication and interpersonal skills, including ability to give oral presentations to a group.
• Ability to coach and mentor staff, provide support and direction, lead by example, and serve as a positive role model.
• Ability to make sound decisions in all aspects of the job.
• Computer skills including Microsoft Word and Excel.
• Typing speed of at least 30 words per minute.
• Must satisfactorily complete all relevant tests and trainings for Mortgage Lending certification, including Employee and Construction loans.

Nice To Haves

• Bachelor's degree in business, finance, or a similar field of study.

Responsibilities

• Oversee day-to-day Post Closing team operations, including scheduling, pipeline management, workload prioritization, and work assignment.
• Recommend and implement process and procedural improvements, and guide mortgage staff on lending guidelines and specific loan files.
• Coach and develop team members; address personnel matters; conduct performance evaluations; and establish and assess performance expectations and standards.
• Serve as an escalation point for complex issues involving internal teams, members, and third-party vendors, facilitating timely and effective resolution.
• Provide operational support and workload coverage as needed to maintain service levels during staff absences or periods of increased volume.
• Maintain current knowledge of government and investor guidelines and Credit Union lending policies and procedures.
• Participate in special projects and initiatives, including research into loan programs, industry practices, process improvements, and emerging technology.
• Adhere to Wings policies, procedures, and regulations pertaining to the Bank Secrecy Act.

Benefits

• Generous 401(k) match
• 401k discretionary profit sharing
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid vacation, sick leave, floating holidays, and volunteer time off
• Paid holidays
• Tuition reimbursement
• Paid parental leave
• 10% annual target bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed