Post Closing Supervisor

Wings Credit Union • Apple Valley, MN

2d • $78,000 - $88,000

About The Position

The Supervisor, Mortgage Post Closing supports the daily leadership and operations of the Post Closing team, ensuring timely and accurate review of first mortgage closing documentation. The role helps manage workloads, develop staff, improve processes, implement new requirements, and resolve concerns from members and staff. The Supervisor partners with department leadership to develop procedures and workflows that support department and Credit Union goals and stays current on mortgage lending practices and requirements.

The position oversees team operations, including scheduling, pipeline management, workload prioritization, and work assignment. It coaches and develops team members, addresses personnel matters, conducts performance evaluations, and establishes and assesses performance expectations. The Supervisor also escalates complex issues involving internal teams, members, and third-party vendors; provides operational coverage as needed; maintains knowledge of government and investor guidelines and Credit Union policies; and participates in projects involving loan programs, industry practices, process improvements, and emerging technology.

The role must adhere to Wings policies and procedures and regulations pertaining to the Bank Secrecy Act. The position pays $78,000–$88,000 annually, plus a 10% annual target bonus. The anticipated application closing date is November 3, 2026.

Requirements

• At least 3 years of combined mortgage loan processing, closing, or servicing experience.
• At least 1 year of senior or team leadership experience.
• Extensive working knowledge of first mortgage products, which may include Conventional, FHA, VA, construction, land, and portfolio investment property loans.
• Extensive knowledge of investor and lending regulatory guidelines.
• Ability to analyze member documentation, purchase contracts, and title commitments and recognize potential red flags or fraud.
• Ability to analyze and solve problems to create positive outcomes for interested parties.
• Ability to prioritize and manage files and allocate resources.
• Analytical and mathematical skills; leadership abilities; initiative; and a positive, professional disposition.
• Organization, attention to detail, flexibility, and ability to multitask in a changing environment; self-motivation.
• Advanced conflict-resolution and problem-solving skills and effective communication and interpersonal skills.
• Ability to give oral presentations to a group, coach and mentor staff, lead by example, and make sound decisions.
• Computer skills including Microsoft Word and Excel.
• Typing speed of at least 30 words per minute.
• Must satisfactorily complete all relevant tests and training for Mortgage Lending certification, including Employee and Construction loans.

Nice To Haves

• Bachelor's degree in business, finance, or a similar field of study.

Responsibilities

• Oversee day-to-day Post Closing team operations, including scheduling, pipeline management, workload prioritization, and work assignments.
• Recommend and implement process and procedural improvements, and guide mortgage staff on lending guidelines and specific loan files.
• Coach and develop team members, address personnel matters, conduct performance evaluations, and establish and assess performance expectations and standards.
• Serve as an escalation point for complex issues involving internal teams, members, and third-party vendors, facilitating timely and effective resolution.
• Provide operational support and workload coverage as needed to maintain service levels during staff absences or periods of increased volume.
• Maintain current knowledge of government and investor guidelines and Credit Union lending policies and procedures.
• Participate in special projects and initiatives, including research into loan programs, industry practices, process improvements, and emerging technology.
• Adhere to Wings policies and procedures and regulations pertaining to the Bank Secrecy Act.

Benefits

• Generous 401(k) match
• 401(k) discretionary profit sharing
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid vacation, sick leave, floating holidays, and volunteer time off
• Paid holidays
• Tuition reimbursement
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager