Portuguese Speaking Customer Experts for Messaging App - Work In Athens, Greece

Mercier Consultancy Group

5d•Onsite

About The Position

We are currently sourcing exceptional talent for the Portuguese Speaking Customer Experts for Messaging App position in Greece, a role situated at the heart of the fast-paced social media industry. If you are looking for exciting jobs in Greece that combine high-tech support with a vibrant lifestyle, this is the perfect opportunity to advance your career with a global leader.

Requirements

Native or fluent Portuguese (spoken and written).
Valid EU passport (mandatory).
Advanced proficiency in English to navigate internal systems and collaborate in a multicultural environment.
Passion for social media platforms and digital communication technology.
Strong problem-solving skills and a high degree of empathy for the end-user.

Nice To Haves

Previous experience in customer service or a related technical support role is considered an asset for these Portuguese-speaking jobs.

Responsibilities

Provide world-class support for users of a leading global messaging app within the social media sector.
Manage user inquiries through various digital channels, ensuring high levels of satisfaction.
Monitor and moderate content to maintain a safe and engaging environment for the social media community.
Collaborate with cross-functional teams to resolve complex technical or account-related issues.
Maintain comprehensive knowledge of the latest social media trends and app features.
Adhere to strict quality assurance protocols to uphold the premium brand standards of our client.
Analyze user feedback to contribute to the continuous improvement of the digital support experience.