Italian Speaking Customer Experts for Miele - Work In Athens, Greece

Mercier Consultancy Group

3d • Onsite

About The Position

We are currently sourcing candidates for the Italian Speaking Customer Experts for Miele position in Greece, a unique opportunity to represent a world-renowned leader in the consumer electronics and premium home appliance sector. This role offers the perfect blend of professional growth and an exceptional Mediterranean lifestyle, making it one of the most sought-after jobs in Greece today.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Greece.
• Previous experience in customer service or technical support, preferably within the consumer electronics industry.
• Strong proficiency in English to facilitate communication within our diverse, multi-cultural corporate environment.
• Excellent communication skills and a passion for technology and premium home appliances.
• Ability to relocate to Athens, Greece, to join our vibrant team on-site.

Responsibilities

• Provide high-end technical support and product guidance for Miele consumer electronics and appliances to Italian customers.
• Maintain excellence in customer satisfaction by resolving inquiries regarding product functionality, installation, and maintenance.
• Represent the Miele brand with professionalism, ensuring every interaction aligns with their commitment to "Immer Besser."
• Process customer feedback and service requests through integrated CRM systems efficiently and accurately.
• Troubleshoot technical issues for home appliances, offering clear, expert-level advice to Italian-speaking clients.
• Collaborate with international teams to optimize service delivery within the consumer electronics support department.
• Stay updated on the latest Miele product innovations and features to provide precise, value-added support.

Benefits

• Competitive Monthly Salary
• Fully Paid Training on Miele product specifications and consumer electronics support protocols.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation).
• Monthly Performance Bonus based on quality metrics and service excellence.
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary).
• career development opportunities within our global network.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed