Portfolio Manager I

Jacksonville Housing Authority•Jacksonville, FL

12d•$55,000 - $65,000

About The Position

The Portfolio Manager I actively manages all property and asset management functions for a single assigned property. Responsibilities include oversight of the property management agreement, financial and occupancy reporting, and compliance with program requirements. The role works closely with the on-site property management team, ownership, city stakeholders, and HUD representatives to evaluate financial performance, ensure operations meet JHA/HUD budget benchmarks, and monitor operational performance in alignment with long-term planning and established service standards. The position requires a bachelor’s degree in business or a related field and at least five years of applicable experience, or applicable training courses and certifications with at least seven years of property management experience. The role requires preparation of financial feasibility analyses, research, narrative reports and proposals; experience developing business and strategic plans; strong analytical skills; and the ability to work effectively with development professionals, public officials, and low-income tenants. Candidates must be able to read and understand contracts and property agreements, use Excel, Word, and Access, and hold a valid driver’s license because routine offsite visits are required. Certifications in rent calculation, inspections, public housing management, maintenance, tax credit specialization, financial specialization, and RAD/PBV are required as applicable to the portfolio and as part of ongoing employment. Required training includes Fair Housing certification within 60 days, rent calculation certification within 120–180 days, Public Housing Manager and Public Housing Specialist certifications within the first 12 months, and applicable specialized portfolio certifications within 12–24 months. Employees must score at least 80% on certification exams.

Requirements

Bachelor’s degree in business or a related field with at least five years of applicable experience, or applicable training courses and certifications with at least seven years of property management experience.
Ability to prepare financial feasibility analyses, conduct research, and prepare narrative reports and proposals.
Experience developing business and strategic plans.
Strong analytical skills.
Ability to work effectively with development professionals, public officials, and low-income tenants.
Ability to read and understand contracts and property agreements.
Computer proficiency with Excel, Word, and Access.
Valid driver’s license; routine offsite visits are required.
Certifications in rent calculation, inspections, public housing management, maintenance, tax credit specialization, financial specialization, and RAD/PBV as applicable to the assigned portfolio and as part of ongoing employment.
Fair Housing certification within the first 60 days of employment.
Rent Calculation Certification within 120–180 days.
Public Housing Manager certification within the first 12 months; NAHRO or Nan McKay providers are acceptable, with the HOTMA-updated version preferred.
Public Housing Specialist certification (Nan McKay) within the first 12 months.
Achieve a minimum score of 80% on certification exams.
Complete applicable specialized portfolio-based certifications within 12–24 months, such as LIHTC/TCS, RAD/PBV, Family Self-Sufficiency (FSS), or other certifications based on assigned property types and program requirements.

Responsibilities

Establish portfolio management strategies to mitigate risk and identify areas for improvement.
Analyze operating statements, budgets, property condition scores, and other asset management data, reporting findings to the Director and executives as needed.
Communicate with regional and portfolio managers about project capital and operating budgets, lease-up, maintenance, rent collections, annual monitoring, and day-to-day procedural issues.
Coordinate minor to moderate property improvements or rehabilitation by independent contractors, and coordinate with the construction project manager on major construction projects.
Manage strategic plans for the assigned portfolio.
Collaborate with JHA departments, vendors, and other stakeholders to provide high-quality customer service to residents.
Monitor capital, operational, annual, and long-term plans, and assist with gathering, preparing, and reviewing required RAD program elements.
Manage annual preventative and capital maintenance plans for the assigned portfolio.
Direct teams, on-site staff, vendors, and owners to ensure compliance with JHA policy, HUD regulations, RAD requirements, state and local requirements, and contracts.
Maintain working knowledge of HUD and JHA requirements related to Public Housing, PVB, MOD Rehab, RAD, and LIHTC.
Conduct and enforce UPCS, HQS, and other inspections in accordance with applicable local, state, and federal regulations.
Provide residents with customer service through effective communication, proactive handling of property issues, and timely resolution of concerns and work requests.
Track and document communications, meetings, site assessments, and inspections for the departmental knowledge management system.
Review and monitor property management tenant file audit practices for compliance with HUD/JHA regulations.
Coordinate HAP contract obligations.
Attend after-hours meetings and respond to after-hours emergencies when assigned.
Perform other duties as assigned.