Portfolio Delivery Manager

Bank of America•Charlotte, NC

1d•Onsite

About The Position

The Portfolio Delivery Manager leads Global Operations Emerging Technology (GOET), Bank of America’s horizontal AI, data, and automation delivery team for Global Operations. The role leads horizontal delivery programs, beginning with scaling AI agent delivery, and turns demand into sequenced, funded, and governed work. This is a hands-on technical leadership position involving use-case triage and shaping, determining whether AI or a deterministic solution is appropriate, evaluating enterprise agent-building platforms, and partnering with engineers on prototypes and demos. The manager also runs portfolio operations, including intake, prioritization, governance, delivery metrics, executive reporting, and multi-year funding plans. The role partners across business, technology, risk, compliance, and peer engineering teams to keep work aligned with Responsible AI expectations and enterprise standards. Leadership is initially through a matrixed delivery team, with an opportunity to grow into direct people leadership. Success means delivering reusable AI solutions faster and more predictably, with clear priorities and few surprises.

Requirements

10+ years in technology delivery, portfolio management, product management, or solution engineering.
Experience leading multi-program portfolios in a complex, matrixed organization.
Hands-on technical depth in AI or GenAI solutions, including the ability to build demos and prototypes to validate approaches.
Experience using AI-assisted development tools, such as code assistants.
Experience delivering AI, ML, or automation solutions in a regulated environment, including risk and governance processes.
Strong executive communication skills, with experience presenting to senior leadership.
Demonstrated financial management experience, including business cases, forecasting, and multi-year funding plans.
Experience leading cross-functional teams and influencing without direct authority.
Background coaching or mentoring technical and delivery staff.

Nice To Haves

Familiarity with enterprise AI and agent platforms, such as low-code agent builders, orchestration frameworks, LLM services, and tool-integration patterns.
Solution architecture or design background, with the ability to weigh build versus reuse versus buy.
Proficiency in Python or SQL.
Background in Global Operations, Shared Services, Data, or Analytics.
Experience driving process transformation and operational excellence.

Responsibilities

Direct and lead a delivery team aligned to a portfolio and mentor Delivery Leads.
Manage and improve portfolio operations and governance processes, ensuring risks and roadblocks are escalated and resolved quickly.
Build relationships with business and technology executives across multiple organizations, as well as Compliance and Risk.
Partner with key stakeholders and leaders to define the vision and create a portfolio roadmap aligned to strategic goals.
Provide portfolio status updates and reporting to stakeholders and leadership on desired outcomes, delivery, risks, issues, and schedule.
Manage overall portfolio financials, Profit and Loss (P&L), and performance.
Ensure adherence to Enterprise Change Management standards.
Lead the horizontal AI and agent delivery program for Global Operations, from intake and triage through solution design, sizing, and path to production; redirect use cases better served by deterministic solutions.
Evaluate enterprise AI and agent-building platforms and drive their adoption.
Use hands-on prototypes and demos to validate approaches and speed decisions with engineering partners.
Own annual and multi-year funding plans and business cases for the portfolio.
Coordinate delivery across peer technology teams and AI governance processes.