Portfolio Assistant- Dublin

Vallant Bank•Dublin, GA

About The Position

The Portfolio Assistant supports the Business Banker with office duties, customer service, lending operations, and portfolio servicing. The role may include opening and closing the office, answering calls, and serving as a primary relationship contact and liaison between clients and other Bank teams to resolve client issues and meet their needs. The assistant supports customers, Bank staff, and third-party relationships on behalf of the lender, and works with the lender on business development and marketing. Responsibilities include assisting with loan origination documentation and follow-up for closings, coordinating with loan officers and approved settlement agents to obtain required transaction documents, supporting regulatory compliance and Bank policies, establishing proper lien attachment, clearing document exceptions before and after closing, and servicing existing and maturing loans. The role also involves promoting Bank products and services, developing long-term customer relationships, identifying customer needs and matching them with suitable solutions, and providing high-quality service. The employee is expected to follow applicable compliance requirements and support the Bank’s strategic goals, mission, values, service standards, and service philosophy.

Requirements

High school diploma; college education preferred.
Three years of banking, administrative, and related sales experience preferred.
Basic knowledge of the Bank’s products and services.
Ability and willingness to serve customers.
Ability to work efficiently in a network environment and working knowledge of Microsoft Office and SharePoint.
General business mathematics skills and general accounting knowledge, including debits, credits, and Bank account reconciliations.
Ability to project a professional image and adhere to employee handbook guidelines.
Ability to collect, research, and analyze information.
Self-starter with creativity, flexibility, eagerness, openness to change, nurturing qualities, and good judgment.
Ability to lead by example, attend to details, work well with others, and respond to supervisory guidance.
Ability to identify and interpret trends in financial data.
Working knowledge of Bank and industry compliance guidelines.
Knowledge, skills, and experience with loan software.
Knowledge of loan documentation necessary for consumer and commercial lending.
Knowledge of lending regulations.
Ability to read balance sheets, profit and loss statements, and cash flow statements.
Broad general knowledge of insurance products.
Understanding of loans and commitment letters.
Satisfactory background check and drug screening, and completion of an employment application as a condition of employment.

Nice To Haves

College education.
Three years of banking, administrative, and related sales experience.

Responsibilities

Assist the Business Banker with office duties, including opening and closing the office and answering the phone.
Provide customer service and act as a relationship contact and liaison between clients and other areas of the Bank.
Assist customers, Bank staff, and third-party relationships on behalf of the lender.
Work with the lender on business development and marketing efforts.
Assist with loan origination documentation and follow-up for loan closings.
Coordinate with loan officers and approved settlement agents to obtain required transaction documentation.
Help ensure loan packages comply with regulatory guidelines and that lien attachment is properly established.
Work with the loan officer to clear document exceptions before and after closing.
Assist in managing portfolio items required to service existing and maturing loans.
Cross-sell Bank products and services through telephone contacts and personal visits.
Build long-term customer relationships and maintain a positive service mentality.
Complete customer transactions with superior quality and match customer financial needs with appropriate products and services.
Demonstrate accurate knowledge of Bank products and services.
Prospect for new clients, obtain appointments, conduct interviews, close business, ask for referrals, and track new business through completion.
Initiate communications with vendors on behalf of clients.
Document and maintain records of transactions and client communications, and keep records of sales results.
Complete duties in accordance with compliance guidelines and regulations and support the Bank’s strategic goals, vision, mission, core values, and service standards.