Assistant Portfolio Manager

Bernstein Management Corporation•Washington, DC

4d•$28 - $31

About The Position

Bernstein Management Corporation (BMC) is a real estate management and investment company focused on the Washington, DC metropolitan area. The Assistant Portfolio Manager supports the administrative needs of the Residential Centralized Leasing Office, which handles leasing activity across multiple properties in BMC’s DC portfolio, comprising more than 1,000 units across 17 assets. The role requires travel to nearby properties as needed. The position supports leasing administration, prospective and current resident relations, vendor management, building inspections, and general office and property operations. The Assistant Portfolio Manager helps maintain a professional, customer-focused leasing team, assists with training and policy implementation, and helps ensure properties are functional, safe, and attractive. The role includes a varied schedule that may include weekends and some holidays. BMC offers a market-based pay range of $28 to $31 per hour, plus bonus and commission incentives.

Requirements

High school diploma or equivalent.
At least 3 years of prior leasing experience.
Proficiency in Microsoft Office, especially Outlook and Word.
Detail-oriented.
Strong time-management and organizational skills.
Ability to work in a fast-paced environment, multitask, and follow through.
Ability to work under pressure.
Effective communication skills.
Ability to contribute effectively as a team member.
Ability to respond to others’ needs promptly and courteously.
Availability to work a varied schedule, including weekends and some holidays as required.
Excellent attendance.

Responsibilities

Meet with prospective residents and present available apartments suited to their needs and budgets.
Review, process, and approve or deny applications.
Review prepared leases and move-in packages to ensure required paperwork is properly completed before signing.
Perform bookkeeping duties as required.
Manage parking spaces and prepare parking leases.
Maintain a daily account of leasing traffic.
Perform vendor cost analyses and comparisons when required.
Respond to resident concerns promptly, professionally, and respectfully.
Inspect apartments two days before move-in to confirm they are move-in ready.
Inspect properties upon request from residents or management.
Help promote professionalism, customer service, attention to detail, and pride of work among staff.
Assist with developing the on-site team through training and guidance.
Assist the Portfolio Leasing Manager in addressing resident concerns.
Help implement authorized company policies and procedures and ensure compliance as necessary.
Help ensure the physical aspects of properties are functional, safe, and attractive.
Attend periodic training seminars to improve property management techniques.
Greet visitors professionally, handle inquiries, and direct visitors to appropriate people or destinations.
Answer incoming calls, respond to voice messages and emails, take messages, and transfer calls as appropriate.
Respond to phone leads received through Outlook email from CRM/V8.
Schedule tours and clearly communicate tour information to prospects and leasing staff.
Gather competitor information through phone calls, internet research, and occasional competitor tours.
Prepare market survey reports.
Assist the leasing team with follow-up calls and emails to prospective residents.
Complete application paperwork as needed.
Track leasing tours in the calendar and send calendar invitations to leasing associates.
Ensure occupied-tour notices have been sent.
Assist staff with projects and other tasks as needed.
Maintain excellent attendance and positive relationships with prospects, the leasing team, and senior managers.
Perform other duties for which trained and qualified.