Assistant Portfolio Manager

Bernstein Management Corporation•Washington, DC

About The Position

Bernstein Management Corporation (BMC), a Washington, DC-area real estate management and investment company, is seeking an Assistant Portfolio Manager to support the administrative needs of its Residential Centralized Leasing Office. The office handles leasing for multiple properties in BMC’s DC portfolio, covering more than 1,000 residential units across 17 assets. The role requires travel to nearby properties as needed and includes leasing administration, vendor management, resident relations, building inspections, and general administrative support. The position requires a varied schedule that may include weekends and some holidays. BMC offers performance-based bonus and commission incentives, and the stated market-based pay range is $28 to $31 per hour.

Requirements

High school diploma or equivalent.
At least 3 years of prior leasing experience.
Proficiency in Microsoft Office, especially Outlook and Word.
Detail-oriented.
Strong time-management and organizational skills.
Ability to work in a fast-paced environment, multitask, and follow through.
Ability to work under pressure.
Effective communication skills.
Ability to contribute effectively as a team member.
Ability to respond to others’ needs in a timely and courteous manner.
Availability to travel to nearby properties as needed.
Excellent attendance.

Responsibilities

Meet with prospective residents and present available apartments that fit their preferences and budgets.
Review, process, and approve or deny rental applications.
Review leases and move-in packages to ensure required paperwork is properly completed before signing.
Perform bookkeeping duties as required.
Manage parking spaces and prepare parking leases.
Perform cost analyses and vendor comparisons when required.
Respond to residents’ concerns in a timely, professional, and respectful manner.
Inspect apartments to ensure they are move-in ready two days before move-in.
Inspect properties upon request from residents or management.
Help promote professionalism, customer service, attention to detail, and pride of work among staff.
Assist with developing a high-quality on-site team through training and guidance.
Assist the Portfolio Leasing Manager with resident concerns.
Help implement and ensure compliance with company policies and procedures.
Help ensure the physical aspects of the property are functional, safe, and attractive.
Attend periodic training seminars to improve property management techniques.
Greet visitors professionally, respond to inquiries, and direct them to appropriate people or destinations.
Answer incoming phone calls, respond to voice messages and emails, take messages, and transfer calls as appropriate.
Respond to phone leads received through Outlook email from CRM/V8.
Schedule tours and clearly communicate tour information to prospects and leasing staff.
Gather competitor information by phone, online research, and occasionally competitor tours, and prepare market survey reports.
Assist the leasing team with follow-up calls and emails to prospective residents.
Complete application paperwork as needed.
Track leasing tours in the calendar and send calendar invitations to leasing associates.
Ensure notices for occupied-unit tours have been sent.
Help staff with projects and other duties for which the employee is trained and qualified.
Develop and maintain positive relationships with prospects, the leasing team, and senior managers.
Maintain excellent attendance and be available to work a varied schedule, including weekends and some holidays as required.