Porter - 255 NE 1st Street Miami, FL

Towne Park • Miami, FL

7d • Onsite

About The Position

The Porter is responsible for basic general cleaning of the common garage area and for providing attentive, friendly, and efficient hospitality to guests throughout their stay. The role also includes basic upkeep of garage equipment and common-area waste receptacles, and helping with parking-area customer issues such as lock-outs, flat tires, battery jumps, and lost-vehicle assistance. Other duties may include general landscaping and snow removal, as applicable.

The Porter follows established practices and procedures, works under specific directions, and has work checked or verified frequently. Decisions are made within operational instructions and departmental guidelines. The position has control over available resources only.

Requirements

• Must be at least 18 years of age.
• Must pass a criminal background check, motor vehicle record check, and drug screen.
• Must have a valid driver's license.
• One to three months of related experience and/or training without a diploma or GED, or an equivalent combination of education and experience.
• Must be able to read and write Standard English, comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Knowledge of basic general cleaning.

Nice To Haves

• High school diploma or GED preferred.
• Customer service experience preferred.

Responsibilities

• Inspect guest entrances and elevator landings each shift; empty ash urns daily and trash receptacles when half full or more, and sweep litter and cigarette butts.
• Mop or power-wash common areas as appropriate to remove liquid-spill stains; clean signage and wayfinding materials, including pay-on-foot stations.
• Clean the garage around and between vehicles, removing debris from the ground, ledges, and walls; use appropriate solutions or power-wash pillars and columns when needed.
• Clean signage and wayfinding materials at garage entrances and exits, and clean gates, gate arms, card-reading equipment, and attached signage.
• Empty returned guest key receptacles at garage exits and return keys to the Towne Park Manager on Duty (MOD); power-wash garage entrances and exits when needed beyond regularly scheduled maintenance.
• Perform general landscaping as needed and depending on the season; remove snow from designated ramps and areas, and clear walkways and apply salt or sand to prevent freezing, as applicable.
• Assist guests with directions and inquiries, provide information about the surrounding area and main attractions, and stand while serving guests.
• Protect guest confidentiality in accordance with HIPAA requirements and maintain the security of customers’ financial and identifying information.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company's 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; benefits may be subject to plan terms and change. Seasonal and temporary roles are not eligible for the listed benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED