Pop-Up Store Sales Associate

Hawaiian Host Group•Honolulu, HI

5d•Onsite

About The Position

Under the guidance of the Senior HR Director, with a dotted line to the VP of Marketing, the Sales Associate acts as a brand ambassador at a seasonal pop-up store, articulating Hawaiian Host Group’s values through exceptional customer service and client development. Each associate operates as a lead and handles all aspects of running the store, including ordering, inventory, receiving, and checkout. The role requires creating exceptional customer experiences, building and maintaining a clientele among Hawaiian Host business partners and nearby businesses, and meeting individual sales goals. Associates assist customers, process non-cash payments, answer product questions, maintain a clean and safe store, and participate in promotional events. They work independently with minimal supervision, carry out management directives, share feedback and suggest improvements promptly, and follow company policies, health and safety standards, and loss-prevention protocols. The position also includes managing inventory and product shelf life, replenishing shelves, and executing visual standards. The position is based in an office or store setting, normally without exposure to weather conditions, with light to moderate noise. Associates must be available for the full 10:00 a.m. to 2:00 p.m. store hours, plus setup and closing time, and be willing to work flexible schedules, including holidays, weekends, and nights. The listed pay is $17 per hour.

Requirements

High school diploma or equivalent.
At least one year of retail experience.
Strong verbal, interpersonal, multitasking, and customer service skills.
Ability to bring the brand to life and create exceptional customer experiences.
Comfort speaking up with feedback and ideas and adjusting quickly when something is not working.
Willingness and ability to work flexible schedules, including holidays, weekends, and nights.
Availability for the full 10:00 a.m. to 2:00 p.m. store hours, plus setup and closing time.
Ability to lift, carry, and/or move up to 50 pounds.
Ability to meet the described physical and communication demands of the position.

Nice To Haves

Retail experience in a food retail environment.
Experience with inventory management, ordering, or receiving.

Responsibilities

Provide exceptional, grand-class service in every customer interaction.
Grow and maintain a strong clientele among Hawaiian Host business partners and adjacent businesses.
Exceed individual daily sales goals measured through key performance indicators.
Greet and assist customers, answer telephone calls and product questions, sell products, ring up purchases, bag products, and process non-cash payments.
Maintain a clean and safe environment, including the checkout counter and stock area.
Participate in developing, organizing, and executing promotional events to increase awareness of the brand and store.
Work independently with minimal supervision and operate as a lead on every shift.
Share feedback and suggest improvements in real time.
Execute company directives, including operational policies, dress code, business initiatives, loss prevention, and sales goals.
Manage store inventory by placing orders, receiving and checking in shipments, stocking and replenishing shelves, and tracking levels to prevent shortages.
Assist with and promptly execute store visual directives and standards.
Monitor product shelf life and communicate quality concerns to management.
Follow company policies and procedures, including health, safety, and sanitation guidelines.
Execute loss-prevention, security, and safety protocols to protect company assets.
Maintain regular attendance and perform other work-related duties as assigned.