Pop-Up Store Sales Associate

Hawaiian Host Group•Honolulu, HI

4d•Onsite

About The Position

The Sales Associate serves as a brand ambassador at Hawaiian Host Group’s seasonal pop-up store, delivering white-glove service and developing strong client relationships. Under the guidance of the Senior HR Director, with a dotted line to the VP of Marketing, each associate operates as a lead and shares responsibility for all store operations, including ordering, inventory management, receiving, stocking, checkout, and customer service. The role includes helping customers, exceeding individual sales goals, supporting promotional events, implementing management directives, maintaining store standards, and promptly identifying and addressing operational issues. The associate must be available for the store’s full 10:00 a.m. to 2:00 p.m. hours, plus setup and closing time. Flexible scheduling is required to meet business needs, including holidays, weekends, and nights. During busy periods, both associates may be scheduled at the same time. The position is performed in an office or store setting and is not normally exposed to weather conditions. Noise levels are light to moderate. Physical demands include frequent standing, walking, reaching, bending, handling objects, and lifting, carrying, or moving up to 50 pounds, as well as occasional squatting, stooping, crouching, and stair climbing. Constant visual demands include close, distance, color, peripheral, and depth vision and the ability to adjust focus.

Requirements

High school diploma or equivalent.
At least one year of retail experience.
Strong verbal, interpersonal, multitasking, and customer service skills.
Ability to bring the brand to life and create exceptional customer experiences.
Comfort speaking up with feedback and ideas, and ability to adjust quickly when something is not working.
Willingness and ability to work flexible schedules, including holidays, weekends, and nights, and to work the full 10:00 a.m. to 2:00 p.m. store hours plus setup and closing time.
Ability to lift, carry, and/or move up to 50 pounds.
Ability to work independently with minimal supervision.

Nice To Haves

Retail experience in a food retail environment.
Experience with inventory management, ordering, or receiving.

Responsibilities

Create an exceptional customer experience by providing grand-class service in every interaction.
Grow and maintain a strong clientele, including Hawaiian Host business partners and adjacent businesses.
Exceed daily individual sales goals measured through key performance indicators.
Greet and assist customers; answer telephone calls and product questions; sell products; ring up purchases; bag products; and process non-cash payments.
Maintain a clean and safe environment, including an organized checkout counter and stock area.
Participate in developing, organizing, and executing promotional events to increase awareness of the brand and store.
Work independently with minimal supervision and operate as a lead on every shift.
Share responsibility for store operations, including ordering, receiving, stocking, checkout, and customer service.
Proactively share feedback and suggest improvements, raising and addressing problems promptly.
Execute management directives, including operational policies, dress code, business initiatives, loss prevention, and sales goals.
Follow health, safety, and sanitation guidelines for products and company policies and procedures.
Manage inventory by placing product orders, checking in shipments, stocking and replenishing shelves, and tracking inventory to prevent shortages.
Assist with store visual directives and standards, making changes promptly on specified dates.
Monitor product shelf life and communicate quality assurance concerns to management.
Execute loss-prevention, security, and safety protocols to protect company assets.
Maintain regular attendance and perform other work-related duties as assigned.