Pool Supervisor

Garden of the Gods Resort and Club•Colorado Springs, CO

22h•Onsite

About The Position

This position is responsible for displaying excellent customer service skills, performing the functions of a pool attendant, and maintaining the daily operations of the Recreation Center, Three Graces, and Infinity Pools in alignment with the goals and directives of the Recreation Manager. The role involves leading staff, supervising pool operations, and collaborating with a team. Key duties include assisting with the organization and execution of pool activity programs, managing swim activities, pool maintenance, overseeing aquatic facilities, and promoting pool safety.

Requirements

Ability to interpret/extract information and/or perform arithmetic functions.
Requires good communication skills and patience.
Leadership skills
Customer Service
Communication Skill
Business Aptitude
Problem Solving
Time Management
Minimum formal education of a High School Diploma or GED.
1 year supervisor and/or management experience.
1 year food and beverage experience.
Must have CPR & First Aid Certification.
Must have Food Handlers Certificate.
Valid Driver's License
CPR Certification
Food Handler Certification
Alcohol Server/Seller Certification
Ability to stand for extended periods.
Ability to walk for extended periods.
Ability to bend over.
Ability to reach.
Ability to crouch.
Ability to kneel.
Ability to balance.
Ability to push/pull.
Ability to lift/carry up to 25 lbs.
Manual Dexterity
Fine Motor Skills
Gross Motor Skills
Eye/Hand Coordination
Near Vision
Far Vision
Color Recognition
Hearing
Ability to work in an indoor setting with overhead lighting and comfortable ventilation.
Ability to work in all areas of the property, both inside and outside.
Ability to work in inclement weather.
Ability to work alone.
Ability to work closely with others.
Ability to work above ground.
Ability to walk on uneven surfaces.
Ability to operate motorized equipment or vehicles.
Ability to work around/near machinery/motorized equipment.
Continuous use with a computer and keyboard.

Nice To Haves

May be provided by organization upon acceptance of position: CPR & First Aid Certification and Food Handlers Certificate.
Food Protection Manager Certification

Responsibilities

Oversees and participates in the daily operation of swimming pool activities and events, including the supervision of pool servers, bartenders, and scheduling rotations.
Creates checklists and side work sheets for cleaning and daily maintenance of the pool, restaurant, furnishings, and workstations, including setup, tear-down, resupplying towels and chair covers, and maintenance repair and adjustments.
Ensures staff adheres to all resort standards and completes all side work.
Maintains knowledge of, abides by, and enforces Colorado Liquor laws.
Monitors food quality and service level.
Assists with ordering, organizing, and inventory control of all products.
Collects daily revenues for the pools and monitors guest and member attendance.
Coordinates and prepares cleanup and maintenance of the aquatic facility, including during weather events like storms, and performs various duties related to aquatic activities.
Responds proactively to staff and guest concerns.
Communicates with coworkers regarding weather and lighting policies.
Maintains team morale through motivated leadership and clear communication.
Oversees who enters the pool and enforces the rules of the Three Graces, Infinity, and Recreation Pool.
Conveys pool rules daily to ensure consistency.
Actively assists and proactively engages with all duties required for operations, ensuring that all food and beverage orders are delivered correctly and promptly.
Assists in establishing and maintaining a "Standard of Excellence" for the Resort and Club's Recreation Center and Three Graces Pools and Teen Room programs/facilities.
Is prepared to speak to the offerings of the entire Resort and Spa, including services and hours of operation.
Delivers "GGRC Hospitality" service standards and department-specific signature touch points.
Establishes cross-departmental channels of communication among teammates that are consistent and complete.
Welcomes all guests to the facility with a hand over heart and checks them in.
Maintains the quality of work provided by coworkers, both aesthetically and professionally.
Assists guests to seats, helps guests with umbrellas, and anticipates guest needs.
Sets up pools with pool chair covers and rolled towels, and replaces them once a member or guest leaves.
Helps with events held at the pools.
Provides extraordinary service that is "Enriching by Nature."
Embraces, embodies, demonstrates, and encourages wellness and the STRATA virtues through interactions, performance, and commitments.
Upholds the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
Is empowered to resolve issues when things go wrong.
Gives the guest/member a fond farewell.
Addresses feedback by utilizing the LEARN Model.
Demonstrates a professional appearance and is attentive to what matters most.
Complies with company policies and procedures.
Observes and adheres to safety guidelines.
Performs other duties as assigned.
Interfaces positively with other departments, offering assistance when needed.
Displays care in the use of equipment and maintains an organized and professional work environment.